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Customer Support Associate Jobs in Grandview, MO

Cetera Investors

Sales Support Associate

Kansas City, KS · On-site

$16.50 - $21.25/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

Foresters Financial

Sales Support Associate

Kansas City, KS · On-site

$16.50 - $21.25/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

Cetera Investors

Sales Support Associate

Kansas City, KS · On-site

$16.50 - $21.25/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Strong verbal communication skills with a customer-service focus * Strong organizational skills

Tapestry, Inc.

Sales Support Associate III

Kansas City, KS · On-site

$16.50 - $21.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Grandview, MO

Customer Support Associate information

See Grandview, MO salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support associate in Grandview, MO is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.64 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Grandview, MO?

The most popular types of Customer Support jobs in Grandview, MO are:

What job categories do people searching Customer Support Associate jobs in Grandview, MO look for?

The top searched job categories for Customer Support Associate jobs in Grandview, MO are:

What cities near Grandview, MO are hiring for Customer Support Associate jobs?

Cities near Grandview, MO with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Grandview, MO as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,878 per year, or $19.7 per hour.

Customer Support & Operations Supervisor

MULTIVAC USA

Kansas City, MO • On-site

$130K/yr

Full-time

Re-posted 25 days ago

Job description

Description
Our Customer Support & Operations Supervisor provides daily supervision, training, and guidance to the parts specialist team, acting as first-line escalation point for parts specialists,customers, and field service technicians, and facilitating solving urgent supply chain and operational issues, including alternate parts-sourcing methods as needed to address critical internal and external customer needs. This position also assists with formal training and measurement vehicles to ensure individual contributors provide fast, accurate, and dependable parts support to internal and external customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
  • Develop and manage call handling assignments for inbound sales representatives as needed to meet or exceed minimum acceptable customer service levels established by management and ensure balanced workflow across all available staff.
  • Serve as the primary point of contact and subject matter expert for urgent internal spare parts sourcing in machine-down situations, coordinating cross-functional efforts to expedite resolution while proactively leading customer communications with professionalism, clarity, and a solutions-focused approach. Train and develop all team members to engage this process for highest service levels and without disruption.
  • Train, mentor, and lead parts specialists on initial and escalation contacts during various customer situations and inquiries, ensuring that situations of rising urgency are addressed in a timely, effective manner, with proper follow-through and documentation.
  • Expedite or provide handling assistance with technically challenging orders, facilitating transaction closure between Level I & Level II reps and the customer. Customer satisfaction and first-time order accuracy is the end goal.
  • Lead customer contacts through procurement bottlenecked parts process with warm hand offs between technical support representatives and parts specialists, ensuring minimal friction is presented to the customer.
  • Conduct technical and administrative research as necessary to identify hard-to-find parts, sales opportunities, and solutions leading to improved machine performance. Ensure team is training/mentored to proficiency in this activity.
  • Ensure all return authorizations provided to customers by team are created within company guidelines for returnable merchandise.
  • Work with direct manager and contribute to development of a formal training plan and scoring system aimed at optimizing the customer contact experience including adopting a common customer language and set of soft skills that enhance MULTIVAC's image as a trusted advisor to both internal and external customers. Phone, email, and in-person communication should align with and strongly support the high price MULTIVAC commands for our parts and services.
  • Establish an escalation track that quickly places field service technicians and customers with an individual that will most effectively resolve challenges.
  • Contribute with manager to foster an energetic and professional team dynamic that translates in our interaction with constituents.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree in business, technical discipline, or related field and 3 years experience in sales or customer service; or equivalent combination of education and experience. Strong sales knowledge, skills, and abilities required. Ability to understand technical drawings and specifications required. Packaging industry experience is a plus.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Experience with database applications and contact management software required. ERP system experience preferred.
Certificates and Licenses:
Current valid driver's license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
Directly manage associates and carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Developing a team through coaching, counseling, and mentoring. Ensures effective communication within department and that the team follows-up appropriately. Inspires confidence and energizes and motivates associates across functional teams.

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