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Customer Support Associate Jobs in Grandview, MO

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Kansas City, MO · Remote

$50K - $70K/yr

About the Platform Associate is a commercial real estate platform used by thousands of brokers ... Answer incoming customer support calls during scheduled hours * Respond to support requests through ...

New

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Associates or Bachelors Degree Preferred * A minimum of 1 year experience in a financial ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Associate's or Bachelor's Degree Preferred * A minimum of 1 year experience in a financial ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Associate's or Bachelor's Degree Preferred * A minimum of 1 year experience in a financial ...

CGI Inc.

Support Associate IV

Kansas City, MO · On-site

$22.17/hr

Support Associate IV Category: Administration Main location: United States, Missouri, Kansas City ... to support the customer service and adjudication departments. Additionally, perform various ...

Chico's FAS, Inc.

Support Associate - Chico's

Leawood, KS · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

CGI Inc.

Support Associate III

Kansas City, MO · On-site

$21.11/hr

Support Associate III Category: Administration Main location: United States, Missouri, Kansas City ... customers in a front facing capacity, and have the ability to work as a team in a fast-paced ...

Chico's FAS

Support Associate - Soma

Leawood, KS

$16.50 - $21.50/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Lees Summit, MO · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Leawood, KS · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Lees Summit, MO

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Leawood, KS · On-site

$16.50 - $21.50/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Chico's

Leawood, KS

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

AWCT

Administrative Support Associate

Kansas City, KS · On-site

$24 - $27/hr

Provide administrative support to customers and operations. * Conducts and reports quality review ... Update and maintain safety data records for all associates. * Maintain facility logs and files.

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Grandview, MO

Customer Support Associate information

See Grandview, MO salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Grandview, MO is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Grandview, MO?

The most popular types of Customer Support jobs in Grandview, MO are:

What are popular job titles related to Customer Support Associate jobs in Grandview, MO?

For Customer Support Associate jobs in Grandview, MO, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Grandview, MO look for?

The top searched job categories for Customer Support Associate jobs in Grandview, MO are:

What cities near Grandview, MO are hiring for Customer Support Associate jobs?

Cities near Grandview, MO with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Grandview, MO as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,878 per year, or $19.7 per hour.

Customer Support Specialist

REsimplifi, Inc.

Kansas City, MO • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.