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Customer Support Associate Jobs in Graham, NC (NOW HIRING)

Home Depot

Store Support

Greensboro, NC · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Raleigh, NC · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Burlington, NC · On-site

$12.50 - $15.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Hillsborough, NC · On-site

$12.75 - $15.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Greensboro, NC · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Durham, NC · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Durham, NC · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Raleigh, NC · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Graham, NC

Customer Support Associate information

See Graham, NC salary details

$9

$16

$22

How much do customer support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer support associate in Graham, NC is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.56 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Graham, NC?

The most popular types of Customer Support jobs in Graham, NC are:

What job categories do people searching Customer Support Associate jobs in Graham, NC look for?

The top searched job categories for Customer Support Associate jobs in Graham, NC are:

What cities near Graham, NC are hiring for Customer Support Associate jobs?

Cities near Graham, NC with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Graham, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $33,462 per year, or $16.1 per hour.

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

IXL Learning

Morrisville, NC • On-site

Other

Re-posted 22 days ago

Job description

Teachers Pay Teachers Customer Support Representative

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.

In this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You'll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT's products and services.

This position requires you to be in our Raleigh, NC, area office. Your schedule will be 40 hours per week and will include weekdays plus one weekend day:

  • Tuesday–Saturday, 9am–6pm
What You'll Be Doing
  • Develop and maintain a high level of product expertise
  • Provide timely and accurate solutions by email to incoming customer questions
  • Use your product expertise to identify customer needs and help customers with best practices
  • Troubleshoot issues and provide expert solutions and workarounds
  • Create and maintain product documentation for internal teams and customers
  • Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users
  • Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort
  • Work with teammates on ad-hoc projects
  • Gather customer feedback and feature requests to share with our product and engineering teams
What We're Looking For
  • BA/BS degree required
  • 1+ year of experience in a customer facing role
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Self-starter who takes initiative and is able to work independently and also as a team
  • Detail-oriented and organized
  • Interest in K-12 educational technology!
About IXL Learning

IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation’s largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

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