Customer Support Associate Jobs in Gaithersburg, MD

111 Michigan Avenue Northwest Washington, DC 20010 Kids Are Our Everything. Department 10302 Cardiac Intensive Care Unit Pay Range $17.50 - $32.69 About the Role: The Unit Support Associate in collaboration with and under the supervision of a Registered Nurse the Unit Support Associate will assist in activities directly related to the care of patients and operation of the unit. This will include but is not limited to providing direct 1:1 observation of patients related to safety or behavioral issues.

Support the unit function by assisting in the maintenance of supplies and operations. What You'll Bring: Minimum Education High School Diploma or GED (Required) Basic computer skills (Preferred) Knowledge of child development (Preferred) Basic Life Support for Healthcare Provider (BLS) (Required) Functional Accountabilities Maintain Patient Safety Maintain environmental safety through room sweep and checklist Adhere to principles of pediatric safety through the use of handrails, seat belts and direct observation Never leave patient unattended Intervene quickly to calm, redirect, reorient patient, or guide patient to prevent harm to self or others Remain in patient room unless relieved by nurse or another unit support associate Accompany patient for any procedures off the unit Meet/Satisfy Patient Needs Engage patient in distracting, age-appropriate goal oriented behavior, provide activities and conversations that are distracting and therapeutic (discuss with bedside RN) Reinforces positive behavior Assist with linen changes and room stocking Assist in activities of daily living, including but not limited to washing, toileting, position changes and assistance with meals Maintain universal precautions Assist with providing breaks as directed by Charge Nurse Maintain a Clean and Safe Environment Keep room clean and tidy Maintain a calm environment When not responsible for direct patient observation stock unit, nurse servers, carts, etc. as directed by charge nurse Monitor common unit areas for cleanliness, stock par levels and supplies Reports safety hazards to staff i.e. broken furniture/broken equipment Assist in variety of unit support activities as directed by Charge Nurse i.e. room set up, answer call bells, customer service activities Effective Communication with Other Staff Reports pertinent patient information and call for assistance if the patient develops destructive behaviors i.e. pulling lines With RN establishes priorities for individual patient, communicates with team members in establishing priority tasks Maintains regular communication with RN related to assigned duties and patient behavior; performs activities within prescribed scope, seeks clarification when needed Immediately report escalating behaviors to RN Confers with RN when confronted with unfamiliar patient care issue Ensure information sharing when handing off to new safety attendant Benefits That Support You: Comprehensive health coverage, including medical, prescription, infertility, and transgender health services. Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day. Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.

Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans. Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

Nationally Recognized Excellence – Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report. Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting‐edge treatments. Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams. The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy.

These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.