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Customer Return Associate Jobs in Gaithersburg, MD

Hertz

Customer Service Associate

Hanover, MD · On-site

$18.50/hr

Customer Service Associate As a Customer Service Associate, you will be interacting with our ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Albertsons

Customer Service Clerk

Silver Spring, MD · On-site

$15 - $21/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Hertz

Part Time Customer Service Associate

Hanover, MD · On-site

$18.50/hr

Customer Service Associate As a Customer Service Associate, you will be interacting with our ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Hertz

Customer Service Associate

Hanover, MD · On-site

$18.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Hertz

Part Time Customer Service Associate

Hanover, MD · On-site

$18.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... they return their vehicles, greeting customers and responding to customers' inquiries regarding ...

Carmax

Reconditioning Associate

College Park, MD · On-site

$22.20 - $30.96/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Reconditioning Associate

Glenn Dale, MD · On-site

$22.20 - $30.96/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Frederick, MD · On-site

$20.35/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Reconditioning Associate

Beltsville, MD · On-site

$22.20 - $30.96/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Frederick, MD · On-site

$20.35/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Reconditioning Associate

Elkridge, MD · On-site

$22.20 - $30.96/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

CarMax, Inc.

Reconditioning Associate

Gaithersburg, MD · On-site

$22.20 - $30.96/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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Customer Return Associate information

See Gaithersburg, MD salary details

$9

$18

$29

How much do customer return associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer return associate in Gaithersburg, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.77 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What job categories do people searching Customer Return Associate jobs in Gaithersburg, MD look for?

The top searched job categories for Customer Return Associate jobs in Gaithersburg, MD are:

What cities near Gaithersburg, MD are hiring for Customer Return Associate jobs?

Cities near Gaithersburg, MD with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Gaithersburg, MD as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Customer Service Associate

Hanover, MD • On-site

Hertz

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

139th of 175 rated vehicle equipment hire

Recommended by students

Respectful managers

Uninterrupted breaks

Learn more about Hertzexternal

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Customer Service Associate

As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. What You'll Get:

Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans: Eligible, Up to 12%

Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:

  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Qualifications:

  • 1+ years of customer service experience

Skills:

  • Passion for customer service and attention to detail - Goes the extra mile
  • Self-motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Proficiency in English
  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast-paced environment with a variety of tasks.
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment

Apply today and shift your career into drive for tomorrow!

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Info
  • Job Identification 41011
  • Job Category Customer Experience
  • Locations 7416 New Ridge Road, Hanover, MD, 21076, US
  • Job Schedule Full time
  • Remote No
  • Number of Openings 4
  • Regular or Temporary Regular

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