ZipRecruiter

Log In

1

Customer Support Associate Jobs in Federal Way, WA

Trelleborg Group

Customer Support Coordinator

Seattle, WA · On-site

$25 - $31/hr

... AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a ... Associate degree strongly preferred * Bachelor's degree a plus * Knowledge of basic business sales ...

chicosfas

Support Associate - Chico's

Kent, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Columbia, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Columbia, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Kent, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Bellevue, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Tukwila, WA · On-site

$21.65 - $27.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Auburn, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Issaquah, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Auburn, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Issaquah, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Kent, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Interior Logic Group

Be Seen First

Sales Support - Flooring Bids

Kent, WA · On-site

$25 - $26/hr

... Studio Associates and clients. * Utilize analytical, word processing, architectural, PDF, and publishing software for daily operations. Collaboration & Customer Support * Build strong working ...

Chico's FAS

Support Associate - Soma

Tukwila, WA

$21.65 - $27.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Bellevue, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Bellevue, WA · On-site

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Gig Harbor, WA

$17.13 - $21.40/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Federal Way, WA

Customer Support Associate information

See Federal Way, WA salary details

$13

$22

$31

How much do customer support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support associate in Federal Way, WA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Federal Way, WA? The most popular types of Customer Support jobs in Federal Way, WA are:
What are popular job titles related to Customer Support Associate jobs in Federal Way, WA? For Customer Support Associate jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Federal Way, WA look for? The top searched job categories for Customer Support Associate jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Customer Support Associate jobs? Cities near Federal Way, WA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $46,494 per year, or $22.4 per hour.

Customer Support Coordinator

Trelleborg Group

Seattle, WA • On-site

$25 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.
In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
Tasks and Responsibilities:
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
  • Customer Management:
    • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
    • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
    • Interface with internal teams and external customers to proactively resolve customer complaints
    • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
  • Communication:
    • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer's KPIs
    • Resolve delivery schedule problems and negotiate delivery schedule changes
  • Hub Operations:
    • Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
    • Provide proactive communication, analysis, and problem solving to team members
  • Administrative:
    • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
    • Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

Education and Experience
  • Minimum 1 yr. Customer Service experience required
  • Associate degree strongly preferred
  • Bachelor's degree a plus
  • Knowledge of basic business sales and marketing practices preferred
  • Experience in the Aerospace, Sealing, or Polymer industry is beneficial
  • Familiarity with AS9100 quality requirements is beneficial
  • Familiarity with order management is beneficial

Competencies
  • Strong written and verbal communication skills
  • Strong people and relationship building skills
  • Customer driven with a positive, professional, determined attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Basic math skills (addition, subtraction, margin calculations)
  • Proficient in the use of Microsoft Office Word and Excel
  • Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial
  • Adapting to customer and supplier websites for orders, updates, changes, etc.

Key Interface and Stakeholders
Develop and maintain strong working relationships with:
  • Outside customers
  • Internal co-workers
  • Internal Sales and Application Engineers
  • Internal purchasing department
  • Internal supply chain personnel
  • Factory personnel
  • Management

Travel:
  • Local coverage
  • Travel for offsite training when required, 0-10%

Compensation range: $25.00-31.00/hour
Benefits:
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
All applicants must successfully complete a background check and drug screening as a condition of employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply