Customer Support Associate Jobs in Puyallup, WA (NOW HIRING)

Job Summary

The Housing Support Associate is responsible for providing excellent customer service as well as monitoring and assisting with the safety and security of each building and our tenants. MDC's residential buildings are staffed 7-days a week, 24-hours a day. They are responsible for providing support to the tenants, enforcing building rules, performing janitorial tasks, responding to and reporting tenant and building emergencies. The position is generally assigned to only one of MDC's residential buildings but may be reassigned on a short-term or long-term basis or shared between properties, based on business and service needs. 

Essential Duties and Responsibilities

• Communicate and build rapport with tenants. Maintains a safe, sanitary living and work environment including office and outside areas by conducting floor checks, perimeter checks and unit inspections with Case Managers when appropriate.

• Maintains building safety at all times by following building/staff safety and emergency procedures according to MDC policies.

• Monitors all areas of the building and systems with the use of security cameras and by regular checks of common areas to ensure tenant and building safety.

• Monitors the building to ensure only authorized persons enter the building, and all guests follow building rules and policies.

• Ensures the removal of unauthorized persons within MDC guidelines.

• Supports and assists tenants logging guests in and out.

• Writes up Incident Reports as appropriate, and forwards the Management in a timely manner.

• Unlocks tenant doors when tenants are locked out.

• Supports and enforced building rules, responds to tenant complaints and forwards to Management.

• Responds to building emergencies and takes action within MDC's Housing/Case Management guidelines.

• Contacts and/or coordinates 911, police, fire department, and other service agencies and appropriate staff for assisting as needed according to MDC policies.

• Makes referrals to community resources, MDC services and Property Manager as appropriate.

• Completes work order requests as needed for building maintenance.

• Familiar with location of shut offs (water, electrical, heat) and how to perform emergency shut offs. 

• Engage with tenants using trauma informed care and growth mindset methodology.

• Communicate and build rapport with tenants.

• Deescalate tenants when necessary.

• Facilitate and/or co-facilitate group activities, recreational activities, holiday events, field trips, etc.

• Provide and assist tenants with information and access to community resources.

• Complete monthly on-line trainings to improve engagement skills and knowledge of resources and services.

• Cleans employee restrooms and stocks paper products as necessary.

• Cleans interior windows in common areas. 

• Cleans assigned common areas (community room, laundry rooms, offices, etc.), including vacuuming carpets and mopping floors.

• Takes out trash and rotates dumpsters.

• Use office machines to file, fax, and photocopy.

• Maintains various daily logs of building activities and building records.

• Routes tenant information for tenant/case management files.

• Answer the phone and follow proper phone procedures.

• Familiar with documentation forms such as Incident Reports, Tenant concerns, Work orders, notice to vacate, and move out forms.

• Use Microsoft Outlook for communication and scheduling.

• Assists with gathering of tenant information.

• Distributes and posts flyers and notices.

• Facilitates access to building areas for contractors, repair and service representatives and vendors.

• Assists with office and janitorial supply inventories.

• Participates and contributes to meeting team goals.

• Fulfills other duties as requested by Care Management, and/or Property Management

Essential Duties and Responsibilities

• High School Diploma or GED
• Some experience working with chronic street population or be currently enrolled in human or social services program at an educational institution. 
• Must have valid/current State-Issued Photo ID and reliable personal transportation
• The incumbent must successfully pass a criminal background check which may include fingerprinting.
• Physically able to climb flights of stairs and carry up to 40 lbs.
• Must have personal skills to communicate effectively with tenants and the public; maintain professional boundaries with tenants.
• Experience with diverse, low-income or special needs population
• Ability to maintain confidentiality.
• Able to complete concise reporting.
• Working knowledge of computers and computer data entry processes

Benefits

• Medical, Dental, Vision
• Life Insurance
• 403(b) Retirement Plan
• Paid Vacation, Sick, Holidays
• Employee Assistance Program (EAP)
• Union Representation

• Some experience working with chronic street population, or be currently enrolled in human or social services program at an educational institution.
• Must have valid/current Washington State drivers license, reliable personal transportation and insurance.
• The incumbent must successfully pass a criminal background check which may include fingerprinting.
• Physically able to climb flights of stairs and carry up to 40 lbs.
• Must have personal skills to communicate effectively with tenants and the public; maintain professional boundaries with tenants.
• Experience with diverse, low-income or special needs population
• Ability to maintain confidentiality
• Able to complete concise reporting
• Working knowledge of computers and computer data entry processes