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Customer Support Associate Jobs in Berkeley, CA (NOW HIRING)

Abbott

Customer Support Specialist II

Redwood City, CA · On-site

$20.75 - $41.45/hr

Position Overview The Customer Support Specialist II position is responsible for providing customer ... Associates degree in business administration or related field. * Knowledge of contact center ...

Abbott

Customer Support Specialist II

Redwood City, CA · On-site

$20.75 - $41.45/hr

Position Overview The Customer Support Specialist II position is responsible for providing customer ... Associates degree in business administration or related field. * Knowledge of contact center ...

Marukai

SSD Store Support Associate

Emeryville, CA

$17.25 - $19/hr

Store Support Associate (Customer Service Department) Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese ...

Tapestry, Inc.

Sales Support Associate III

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

Menlo Park, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Menlo Park, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

San Francisco, CA · On-site

$20 - $26/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Berkeley, CA

Customer Support Associate information

See Berkeley, CA salary details

$14

$24

$34

How much do customer support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer support associate in Berkeley, CA is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.27 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Berkeley, CA?

The most popular types of Customer Support jobs in Berkeley, CA are:

What are popular job titles related to Customer Support Associate jobs in Berkeley, CA?

For Customer Support Associate jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Berkeley, CA look for?

The top searched job categories for Customer Support Associate jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Customer Support Associate jobs?

Cities near Berkeley, CA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,978 per year, or $24.5 per hour.

Customer Support Specialist II

Abbott

Redwood City, CA • On-site

$20.75 - $41.45/hr

Full-time

Posted 26 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

174th of 544 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Position Overview
The Customer Support Specialist II position is responsible for providing customer service to providers that work with Abbott Cancer Diagnostics, and to our inside sales team. This position works cross functionally with all teams within the Customer Care Center. This position also performs other duties and projects as needed. The Provider Support Specialist may be responsible for unique tasks or special initiatives that align with sales strategies.

Shift: Monday - Friday 8:30pm - 5:00pm

Essential Duties (include but are not limited to):

  • Answer incoming phone calls.
  • Place outbound calls, as necessary.
  • Respond to voicemail and email inquiries.
  • Investigate and resolve issues or problems for the sales field, providers, or other internal customers.
  • Manage and resolve customer complaints, identify, and escalate high priority issues to management.
  • Work as a team to identify process improvements and document new procedures for growth.
  • Provide external support to Alternate Channels of our business.
  • Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives.
  • Report to work on time and follows attendance guidelines and schedule adherence practices.
  • Work cross-functionally to triage issues for appropriate resolution.
  • Support the Clinical Study team for order entry, issue resolution, and process improvement.
  • Excellent verbal and written English communication skills.
  • Ability to accurately follow written and verbal instructions.
  • Excellent problem-solving abilities.
  • Strong organizational skills.
  • Ability to communicate effectively and professionally with all levels of staff through both verbal and written communications with attention to grammar and spelling.
  • Possess a positive attitude with excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.
  • Ability to work in a team environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly.
  • Disciplined, self-motivated, and reliable; ability to stay focused on a task and work independently.
  • Motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely and productive manner.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work on a computer and phone simultaneously.
  • Ability to use a telephone through a headset.
  • Ability to consistently demonstrate an understanding of key concepts and technical skills necessary to perform the role. Progress and proficiency will be evaluated through: Active participation, workflow practice, role play activities, asynchronous learning modules, and assessments which measure comprehension and successful application of training curriculum.

Minimum Qualifications

  • High School Diploma or General Education Degree (GED).
  • 3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry.
  • 3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience.
  • Must be 18 years of age or older.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Preferred Qualifications
  • Associates degree in business administration or related field.
  • Knowledge of contact center technology.
  • Demonstrated strong attention to detail and focus on quality output.
  • Demonstrated knowledge of customer service principles and practices.

The base pay for this position is

$20.75 - $41.45/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:ONCO Cancer DiagnosticsLOCATION:United States > Redwood City : 301 Penobscot DrADDITIONAL LOCATIONS:United States > California : RemoteWORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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