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Customer Support Associate Jobs in Pennsylvania (NOW HIRING)

The Campbell's Company

Call Support Associate

Hanover, PA · Hybrid

$37K - $50K/yr

HOW YOU WILL MAKE HISTORY HERE You?ll delivering amazing customer service through active listening ... Plant teams, particularly for SAP process support.WHAT YOU BRING TO THE TABLE (MUST HAVE)Associate ...

Visionet Systems Inc.

BPO Support Associate

Pittsburgh, PA · On-site

$16 - $20.50/hr

Job Summary The BPO Support Associate - Scan Room is responsible for processing VA appraisal orders in accordance with company policies and customer requirements. This role supports document intake ...

New

ARDEX Americas

Customer Support Representative

PA · On-site

$15 - $20.25/hr

We are seeking a CUSTOMER SUPPORT REPRESENTATIVE to join our team at our corporate headquarters ... Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support ...

chicosfas

Support Associate - Chico's

Whitehall, PA

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Plymouth Meeting, PA · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Whitehall, PA · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Pittsburgh, PA · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Warrington, PA · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Pottstown, PA · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Lancaster, PA · On-site

$16.50 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Pennsylvania

Customer Support Associate information

See Pennsylvania salary details

$12

$20

$28

How much do customer support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer support associate in Pennsylvania is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.12 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Pennsylvania?

The most popular types of Customer Support jobs in Pennsylvania are:

What are popular job titles related to Customer Support Associate jobs in Pennsylvania?

For Customer Support Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Pennsylvania look for?

The top searched job categories for Customer Support Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Support Associate jobs?

Cities in Pennsylvania with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,734 per year, or $20.1 per hour.

Call Support Associate

Pepperidge Farm, Incorporated

Hanover, PA • Hybrid

$37K - $50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Pepperidge Farm rating

6.9

Company rating: 6.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

241st of 443 rated food and drinks producers

Job description

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

  • Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
  • Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
  • Campbell's offers unlimited sick time along with paid time off and holiday pay.
  • If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
  • Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
  • Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.
Job Description

HOW YOU WILL MAKE HISTORY HERE...

You'll delivering amazing customer service through active listening, critical thinking, and genuine care for both customers and colleagues. You will thrive in an upbeat, fastpaced environment where urgency, accuracy, and focus are essential. By consistently projecting a professional and positive image, embracing feedback, and committing to continuous learning and selfimprovement, you will strengthen our culture and elevate the support experience. You will take ownership of your work and communications while proudly representing Campbell's Values in everything you do.

Work Schedule:

Tuesday - Saturday 8am - 4pm (hybrid). In office Tuesday, Wednesday, Thursday (Hanover). Remote Friday and Saturday (work from home).

WHAT YOU WILL DO...

  • Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking.
  • Process and support DSD plant or IDP setup changes.
  • Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
  • Process special IDP orders in a database system.
  • Audit transactions daily through integrity reports.
  • Correct IDOC errors, interface errors, and open orders.
  • Review and address shared email boxes and ServiceNow items daily.
  • Test, support, and implement new systems and process changes.
  • Document all required work processes.
  • Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
  • Draft and submit IDP communications.
  • Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
  • Build strong relationships across sales, operations, plants, and independent distributors.
  • Provide holiday support and Saturday coverage as needed.
  • Complete other jobrelated duties as assigned.

WHO YOU WILL WORK WITH...

  • Independent Distributor Partners (IDPs) and distributor support teams.
  • Sales managers, DSD operations personnel, and crossfunctional sales and operations teams.
  • Plant teams, particularly for SAP process support.

WHAT YOU BRING TO THE TABLE... (MUST HAVE)

  • Associate Degree or a minimum of 2 years of related experience.
  • Strong attention to detail, organization, and ability to balance multiple tasks.
  • Urgency, accuracy, and mental focus in a fastpaced environment.
  • Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
  • Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
  • Professionalism, ownership, team focus, and a commitment to continuous learning.
  • Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.

IT WOULD BE GREAT IF YOU HAVE... (NICE TO HAVE)

  • Experience supporting DSD operations or working with independent distributors.
  • Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.
  • Experience drafting communications or supporting system implementations.
  • Experience providing crossfunctional operational support in a CPG or distribution environment.
  • Ability to speak/understand Spanish

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

$37,000-$50,900

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.

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