Customer Support Assistant Jobs in Riverside, CA

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Description – Administrative Support

Job Summary:

Teledyne Battery Products is dedicated to every employee and customer’s success. Innovation that matters - for our company and for the world, trust and personal responsibility in all relationships – Teledyne Battery Products are EveryWhereYouLook!

Are you looking to be part of a dynamic and growing organization whose company culture is centered on empowering its employees to make decisions? As one of the leading manufacturers in producing high performance, high-quality batteries for use in today's modern general aviation aircraft, Teledyne Battery Business is focused on hiring the best available talent!

Summary:

Provides Administrative and support to relieve Leaders or Staff of administrative details. Will welcome visitors, coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Operates automated office equipment. May be assigned to various functional areas of the company and may assist Human Resources.

Essential Duties and Responsibilities include the following:

• Welcomes visitors and manages the visitor screening process.

• Coordinates visitor activities between stakeholders, departments and outside parties.

• Is proficient in using Microsoft Outlook, Word, Power Point and Excel.

• Support development of desktop procedures and internal auditing.

• Prepares routine and advanced correspondence including letters, memoranda, and reports.

• Organizes and maintains file system, written and/or electronically. Organizes and files correspondence and other records.

• Answers and screens telephone calls. Routes calls to appropriate party.

• Arrange conference calls / meetings.

• Help prepare agendas, presentations, and attendee lists for partner/customer/supplier meetings.

• Coordinates leadership schedules and makes appointments as needed.

• Arranges and coordinates travel schedules, makes reservations.

• Processes expense reports.

• Contacts company personnel at various organizational levels to gather information and prepare reports.

• Conducts research, analyzes data, determines approach with some guidance, compiles and prepares reports/recommendations.

• Entering customer orders into the ERP system

• Provide requested documentation to our distributors and customers

• Manages general office supplies, keeping inventory and placing orders.

• Supporting our customers in completing warranty registrations and claims.

• Assisting our customers to find out what product applies to their application.

• Support business development team by feeding customers to our partners based on available inventory.

• Supports and assists with company events.

• Assisting Human Resources with recruitment actions such as scheduling interviews, coordinating New Hire Orientation dates and preparing Welcome Packets.

• Prepare badges for new and existing employees.

• Assist HR with compliance of required employee communication, document distribution and recording verification.

• Assist in preparing Annual Benefits Enrollment packets.

• Assist HR with Training and Development – with guidance, schedule training sessions and coordinate calendars with invited parties. Copy and prepare training documents for distribution. Transfer training attendance sheets to electronic spreadsheets.

• Help reorganize and maintain shared drives.

• Mail management.

• Make copies or scans correspondence or other printed materials.

• Support special projects.

• Additional duties as needed.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies:

• Friendly, personable.

• Oral/Written Communication – Listens and gets clarification; Responds well to questions; Records data; Writes clearly and informatively; Able to read and interpret written information.

• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.

• Ethics – Treats people with respect; Works with integrity and ethically.

• Organizational Support – Follows policies and procedures; Supports organization’s goals and values.

• Confidentiality – Keeping personnel and company information protected, private.

• Professionalism – Approaches others in a tactful manner; Accepts responsibility for own actions; Follows through on commitments.

• Planning/Organizing – Uses time efficiently.

• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.

• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and material properly.

• Adaptability – Adapts to changes in the work environment.

• Dependability – Follows instructions, responds to management direction.

• Attendance/Punctuality – Is consistently at work and on time.

• Initiative – Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). 2-5 years of related clerical and/or administrative support experience in a specialized function.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have intermediate knowledge of database software, MS Office, including Outlook, Word, PowerPoint and Excel. Unanet, SharePoint, Salesforce a plus (not required).

Salary Range:

$34,300.00-$45,700.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.