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Customer Support Account Manager Jobs in Indiana

corporatehcm

Account Manager

Mishawaka, IN · On-site

The Account Manager represents the customer internally while protecting Hollingsworth's commercial interests and supporting the company's "Everybody Sells" culture. Key Responsibilities Customer ...

Hollingsworth LLC

Account Manager

Mishawaka, IN · On-site

The Account Manager represents the customer internally while protecting Hollingsworth's commercial interests and supporting the company's "Everybody Sells" culture. Key Responsibilities Customer ...

New

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

We are seeking a Customer Support Supervisor with experience in customer service and leadership ... Manage team workforce and time cards and report on team performance to management * Handle ...

Premier Systems, Inc.

Account Manager

Indianapolis, IN · On-site

Description: We're looking for a motivated, mission-driven Account Manager to join our team and support our U.S. Army customer base . This role is ideal for an Army veteran or someone with a strong ...

Premier Systems

Account Manager

Indianapolis, IN · On-site

Description We're looking for a motivated, mission-driven Account Manager to join our team and support our U.S. Army customer base . This role is ideal for an Army veteran or someone with a strong ...

CarNow

Account Manager

Zionsville, IN

... CRM. * Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support. * Delivers Account Reviews to dealership personnel, including ...

CarNow

Account Manager

Zionsville, IN · On-site

$75K - $105K/yr

... CRM. * Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support. * Delivers Account Reviews to dealership personnel, including ...

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

We are seeking a Customer Support Supervisor with experience in customer service and leadership ... Manage team workforce and time cards and report on team performance to management * Handle ...

Veolia

Account Manager

Elkhart, IN · On-site

$85K - $105K/yr

... supporting communities and industries in their ecological transformation. Within this framework ... Customer focused with the ability to generate and document customer value and provide service ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Manage customer and dealer communications related to recalls, safety campaigns, and service ... Account (HSA)401(k) with match Employee Stock Purchase ProgramTuition ReimbursementHoliday and ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Manage customer and dealer communications related to recalls, safety campaigns, and service ... Health Savings Account (HSA) * 401(k) with match * Employee Stock Purchase Program * Tuition ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Manage customer and dealer communications related to recalls, safety campaigns, and service ... Health Savings Account (HSA) * 401(k) with match * Employee Stock Purchase Program * Tuition ...

Grand Design RV

Customer Support Agent

Elkhart, IN

$18 - $24.25/hr

Manage customer and dealer communications related to recalls, safety campaigns, and service ... Health Savings Account (HSA) * 401(k) with match * Employee Stock Purchase Program * Tuition ...

Circle Logistics

Account Manager

Whiteland, IN · On-site

Maintain and grow existing accounts by managing customer day to day requirements. * Analyze ... Operations support handles load tracking, allowing you to stay focused on scaling your book.

Circle Logistics

Account Manager

Whiteland, IN · On-site

Maintain and grow existing accounts by managing customer day to day requirements. * Analyze ... Operations support handles load tracking, allowing you to stay focused on scaling your book.

Circle Logistics

Account Manager

Whiteland, IN · On-site

Maintain and grow existing accounts by managing customer day to day requirements. * Analyze ... Operations support handles load tracking, allowing you to stay focused on scaling your book.

OPENLANE

Customer Support Specialist

Carmel, IN · On-site

$17 - $19/hr

A Customer Support Specialist who will be responsible for providing superior technical support and ... You possess a high level of efficiency and effectiveness in managing tasks, information, and ...

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Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Indiana are hiring for Customer Support Account Manager jobs?

Cities in Indiana with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

National Account Manager - Food Service

IN • On-site

Indiana Packers Corporation
Food and Drink Manufacturing • 1 - 5K employees
Learn more about Indiana Packers Corporationexternal

$88K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Indiana Packers Corporation rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

National Account Manager - Food Service (Processed Foods)
Summary:
Indiana Packers Corporation (IPC) is seeking a highly motivated National Account Manager to join our dynamic team in the food service industry, specifically focusing on processed protein products. This role is pivotal in driving sales growth, maintaining key client relationships, and expanding market presence within the food service sector. The selected individual will have the ability to build and develop new relationships, while maintaining and growing existing clients. We are seeking proven experience to hit the ground running.
Responsibilities:
Client Relationship Management:
  • Cultivate and maintain strong relationships with key national accounts within the food service industry.
  • Serve as the primary point of contact for all business-related inquiries and negotiations.
  • Develop a deep understanding of client needs and objectives to effectively propose solutions that align with both parties' interests.
  • Work with all client stakeholders to ensure total satisfaction: sourcing, procurement, culinary, Product development, operations and distribution.

Sales Strategy and Execution:
  • Develop and implement strategic sales plans to achieve sales targets and expand market share.
  • Identify growth opportunities within existing accounts and pursue new business opportunities.
  • Negotiate contracts and agreements that meet company objectives while ensuring customer satisfaction.

Market Analysis and Insights:
  • Monitor industry trends, market developments, and competitor activities to identify opportunities and risks.
  • Utilize market insights to drive decision-making and strategic planning.
  • Analyze sales data and performance metrics to assess progress and make data-driven recommendations.

Collaboration and Cross-functional Leadership:
  • Collaborate closely with internal teams such as marketing, product development, and supply chain to support account growth and customer satisfaction.
  • Lead cross-functional teams in developing and executing strategies that align with customer needs and company goals.

Forecasting and Budget Management:
  • Prepare accurate sales forecasts and budgets based on thorough analysis and market trends.
  • Monitor and manage budgets, ensuring efficient allocation of resources and cost-effectiveness.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Ag Economics or related field preferred. High School diploma will be considered with additional years of experience.
  • 5 + years of experience and a proven track record of success in national account management within the processed protein food service industry (pork preferred).
  • Experience calling on national or regional restaurant chains.
  • Must have experience in the processed protein industry, with pork experience strongly preferred. Looking for candidates who have represented a product line that is part of a menu item that is prepared/cooked.
  • Must have a vast understanding of and hands-on experience working within the foodservice industry, including established relationships and experience working with brokers, suppliers, and distributors.
  • Experience with buying, strategic sourcing/RFP, culinary/R&D, and restaurant operations personnel.
  • Track record of building relationships with new customers.
  • Must be located near hub airport.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders.
  • Analytical mindset with proficiency in analyzing sales data and market trends.
  • Ability to travel as required (approximately 50%).
  • Strong organizational skills and attention to detail.

Other Duties:
Please note, this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
About IPC:
Indiana Packers Corporation (IPC) is a fully integrated retail, food service and private label supplier of fresh and processed meats based in Delphi, Indiana. Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland and revenues of approximately $1.5B. We are best known for our national brand Kentucky Legend (the best-selling boneless ham brand in the United States) as well as several well-known regional brands, including Indiana Kitchen, Fischer's, Field, Mickelberry's, Kentuckian Gold, and Scott Pete. We now have processing facilities in Frankfort, Indiana; Holland, Michigan; and Owensboro, Kentucky.
We value diversity, innovation, collaboration and those passionate about their jobs. We support our team members by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions up to 8%), a competitive paid time off program, educational assistance, and numerous advancement opportunities. With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.
Indiana Packers Corporation is in Delphi, Indiana, just 15 minutes away from the greater Lafayette/West Lafayette area, home of Purdue University.
Background Screening/Checks:
This position is contingent upon the successful completion of a background check. This may include verification of employment, education, criminal background, driving history, and other relevant information, conducted in accordance with applicable federal, state, and local laws and regulations.
EOE, including Disability/Veteran
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