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Customer Support Account Manager Jobs in Indiana

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer ...

Kitten Worldwide

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Customer Support Specialist responsibilities include resolving customer queries, recommending ... Understanding of how CRM systems work * Excellent communication and problem-solving skills * Multi ...

Allied Valve

Account Manager

Highland, IN

Allied Instrumentation is seeking a driven, relationship-focused Account Manager to expand our ... customer support. * Consistently achieve and exceed sales and profitability objectives. Required ...

Kelly Services

Customer Support Specialist

Warsaw, IN · On-site

$17.50 - $23.50/hr

Manager is okay with candidate working remote. Initial budget has been approved through end of 2027 ... account. In addition, employees are entitled to earn paid sick leave under the applicable state or ...

Allied Instrumentation

Account Manager

Highland, IN · On-site

Allied Instrumentation is seeking a driven, relationship-focused Account Manager to expand our ... customer support. * Consistently achieve and exceed sales and profitability objectives. Required ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Manage large volume of emails; sort and file away according to procedure * Effectively and ...

Ovation Holdings, Inc.

Account Manager

Highland, IN · On-site

Allied Instrumentation is seeking a driven, relationship-focused Account Manager to expand our ... customer support. * Consistently achieve and exceed sales and profitability objectives. Required ...

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Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Indiana are hiring for Customer Support Account Manager jobs?

Cities in Indiana with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Customer Support Associate

Indianapolis, IN • On-site

Citizens Energy Group
Utilities • 1 - 5K employees
Learn more about Citizens Energy Groupexternal

$19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Citizens Energy Group rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview
We have Full-time and Part-time Opportunities for Customer Support Associates!
Part-time Schedule: Training Schedule can be 40 hours a week for approximately 4 weeks, but can vary. Once training is completed, part-time hours cannot exceed 29 hours per week. Schedules are based on operational needs and can vary from week to week. There is no guarantee of the number of hours each week. Associates will be given two week's notice of any schedule change. Schedules include a range of 4 to 8 hour shifts. The contact center is open from 7am to 7pm Monday through Friday and 9am to 1pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Full-time Schedule: The contact center is open from 7am to 7pm Monday through Friday and 9am to 1pm on Saturdays. Associates are required to be available to cover a variety of schedules within the operating hours of the contact center.
Hourly Rate: $19.25
Bi-lingual eligible for additional hourly pay
Short Term Incentive Pay (STIP) Plan
Part-time Benefits:
  • 401(k)
  • Identity Theft Protection
  • Dependent Care Flexible Spending Account
  • Educational reimbursement benefit ($1,000 per year)
Full-time Benefits:
  • Defined Benefit Pension Plan
  • 401(k) Retirement Plan with company match
  • Health, Dental & Vision
  • Health Savings Account (HSA) with company contribution
  • Wellness Program
  • Adoption and tuition assistance
  • Employee Credit Union
  • PTO and Paid Holidays
  • Identity Theft Protection
The Customer Support Associate handles customer inquiries received via various methods: chat, phone, social media, correspondence, web, and email. Inquiries include, but are not limited to: bill review, budget enrollments, deposit calculations, account status updates and/or changes, historical consumption information, letter of credit requests, refund requests, Energy Assistance Program qualifications assistance, payment arrangements, submitting claims, research payment posting issues, document and seeks resolutions for customer complaints, and identifies and communicates any issues experienced by the customer and/or the associate to ensure a timely resolution. This position is responsible for gathering, interpreting, and processing information required for the completion of various service orders and inquiries while utilizing the Customer Information System (CIS) and other necessary software. Service orders include: move-in, move-out, bill paid turn-ons, change and test requests, and all other service related orders for customers. The Customer Support Associates may also be required to perform as the company Operator and/or clerical/back office duties as needed. All associates are required to adhere to prescribed customer contact and departmental standards.
Responsibilities
  • Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates.
  • Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types.
  • Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.
  • Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries.
  • Communicate with other areas such as billing and dispatch to make corrections, etc.
  • Including, but not limited to Operator, clerical/back office work, assist with training, floor walking, mentoring, etc.
  • Perform other duties as assigned
Qualifications
Required Qualifications
  • Graduation from High School or equivalent
  • Must be proficient with the operation of a personal computer
  • Proficiency in Microsoft Office applications
  • Excellent data entry skills
  • Excellent written and verbal communication skills
  • Proven Customer Service experience
Preferred Skills/Qualifications
  • Demonstrated analytical abilities and initiatives
  • Problem solving skills
  • Ability to work within a team environment
  • Ability to effectively communicate with a diverse customer base
  • Ability to complete work assignments with little direction

Job Posting Deadline: Open until filled
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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