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The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...
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Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
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As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
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As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
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Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
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Atlanta, GA · Remote
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Atlanta, GA · On-site
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Atlanta, GA · On-site
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Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...
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$74K - $84K/yr
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Customer Success Manager
Atlanta, GA · Remote
$74K - $84K/yr
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Customer Success Manager
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Atlanta, GA · On-site
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Atlanta, GA · On-site +1
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
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Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
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$95K - $105K/yr
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Customer Success Manager
Atlanta, GA · On-site +1
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Customer Success information
See Villa Rica, GA salary details
$28.4K - $36.9K
4% of jobs
$36.9K - $45.4K
10% of jobs
$51.4K is the 25th percentile. Wages below this are outliers.
$45.4K - $54K
16% of jobs
$54K - $62.5K
15% of jobs
The median wage is $65.8K / yr.
$62.5K - $71K
14% of jobs
$71K - $79.5K
14% of jobs
$81.9K is the 75th percentile. Wages above this are outliers.
$79.5K - $88.1K
10% of jobs
$88.1K - $96.6K
10% of jobs
$96.6K - $105.1K
4% of jobs
$105.1K - $113.7K
2% of jobs
$113.7K - $122.2K
2% of jobs
$28.4K
$72.5K
$122.2K
How much do customer success jobs pay per year?
As of Aug 6, 2026, the average yearly pay for customer success in Villa Rica, GA is $72,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,400.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?
To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.
What is the difference between Customer Success vs Customer Support?
| Aspect | Customer Success | Customer Support |
|---|---|---|
| Primary Focus | Proactively ensuring customer satisfaction and long-term success | Reactively resolving immediate customer issues and technical problems |
| Metrics | Customer retention, expansion, and health scores | Issue resolution time, customer satisfaction scores (CSAT) |
| Work Environment | Strategic, relationship-driven, often involves onboarding and account management | Technical, troubleshooting, often reactive and support ticket-based |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, communication, problem-solving |
Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.
What is a customer success?
A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.
How does a customer success professional typically collaborate with other departments within a company?
Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.
What is the job of customer success?
Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Villa Rica, GA? The most popular types of Customer Success jobs in Villa Rica, GA are:
What job categories do people searching Customer Success jobs in Villa Rica, GA look for? The top searched job categories for Customer Success jobs in Villa Rica, GA are:
What cities near Villa Rica, GA are hiring for Customer Success jobs? Cities near Villa Rica, GA with the most Customer Success job openings:
Full-time
Medical, Life, Retirement, PTO
Posted 23 days ago
Job description
Who are we?
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending business (Loan IQ, Trade, Corporate Channels).
This role is accountable for delivering customer outcomes at scale-driving adoption, retention, and renewal readiness - while operationalizing a consistent, metric-driven Customer Success model.
The CSD acts as a senior point of escalation for customers and internal teams, while also owning the success blueprint for a portfolio of strategic customers.
Responsibilities & Deliverables:Customer Outcomes & Portfolio Delivery
- Drive adoption, value realization, and measurable customer outcomes across the assigned portfolio
- Execute Customer Success Plans aligned to customer objectives and business priorities
- Monitor portfolio health (usage, adoption, outcomes) and intervene proactively
- Own escalations for high-risk or high-impact issues, driving timely resolution across teams
- Act as executive sponsor for selected strategic accounts
- Develop and execute account-level Customer Success action plans
- Lead structured engagements (onboarding, success reviews, Executive Business Reviews)
- Deliver a consistent, high-quality customer experience across all touchpoints
- Provide clear visibility on progress, risks, and next steps to customers and leadership
- Improve time-to-value and lifecycle effectiveness across the portfolio
- Own customer health and retention performance for the assigned segment
- Proactively identify and mitigate churn risk using structured health frameworks
- Partner with Sales to drive renewal readiness through value articulation and stakeholder alignment
- Support renewal forecasting with clear risk assessments and insights
- Lead Customer Success engagement for transformation initiatives (cloud, upgrades, platform consolidation)
- Drive successful transitions from legacy to SaaS-enabled platforms
- Accelerate adoption of new capabilities, including AI-driven functionality
- Partner with Product and Professional Services on migration and post-go-live adoption
- Identify and mitigate transformation risks; track value realization linked to business outcomes
- Establish structured change and adoption frameworks (stakeholder alignment, enablement, communications)
- Drive user adoption, behavioral change, and process alignment
- Support customers through organizational and operational impacts of transformation
- Reinforce adoption through usage insights, health metrics, and targeted interventions
- Partner with Product, Engineering, Support, and Services to resolve issues and improve outcomes
- Provide actionable customer feedback to influence product enhancements
- Act as a key interface across Customer Success and the wider Lending organization
- Drive alignment across lifecycle functions to deliver a unified customer experience
- Contribute to internal enablement and continuous improvement initiatives
- Serve as the primary post-sales trusted advisor
- Identify and develop expansion opportunities aligned to customer strategy
- Partner with Sales on upsell and cross-sell execution
- Align services, success, and support teams to commercial priorities
- Contribute to Net Revenue Retention through strong engagement and value delivery
- Customer adoption and portfolio health
- Gross retention and churn reduction
- Renewal readiness and forecast accuracy
- Customer satisfaction (NPS / CSAT)
- Time-to-value and onboarding effectiveness
- Engagement effectiveness across customer segments
- Proven experience in Customer Success, Account Management, or Client Services within enterprise SaaS
- Demonstrated people leadership or team management experience
- Proven track record managing complex portfolios and delivering retention outcomes
- Experience within financial services, lending, or trade finance
- Experience with corporate lending platforms (e.g., Loan IQ, Trade, Corporate Channels)
- Familiarity with Customer Success tools and digital engagement models
- Exposure to SaaS transformation, cloud migration, or platform modernization
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Wellbeing: Access confidential onetoone support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donationmatching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.