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Customer Success Jobs in Villa Rica, GA (NOW HIRING)

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Senior Director, Customer Success Department: SaaS Employment Type: Full Time Location: Atlanta Description The Senior Director of Customer Success is responsible for leading a team of 8+ Customer ...

SageNet LLC

Customer Success Manager

Marietta, GA

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

SageNet

Customer Success Manager

Marietta, GA · On-site

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

BuildTime LLC.

Customer Success Associate

Atlanta, GA · On-site

$90 - $120/hr

Tuition Reimbursement Customer Success Associate Location: ... Reports To: ... The Opportunity We're looking for a Customer Success Associate who thrives at the intersection of product, support, and ...

SageNet, Inc.

Customer Success Manager

Marietta, GA · On-site

$55 - $85/hr

In addition to supporting the ongoing success of your customer portfolio,you'llhelp coordinate quotes, contracts, renewals, implementation activities, and service changes ...

SageNet

Customer Success Manager

Marietta, GA · On-site

$60 - $90/hr

In addition to supporting the ongoing success of your customer portfolio,you'llhelp coordinate quotes, contracts, renewals, implementation activities, and service changes ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and ...

Banyan Software

Customer Success Lead

Atlanta, GA

$94K/yr

... or customer success at a product-led SaaS company A track record of carrying and hitting an expansion or retention revenue target Deep product fluency: you learn tools fast, demo live, and answer ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Villa Rica, GA

Customer Success information

See Villa Rica, GA salary details

$28.4K

$72.5K

$122.2K

How much do customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success in Villa Rica, GA is $72,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,400.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Villa Rica, GA?

The most popular types of Customer Success jobs in Villa Rica, GA are:

What job categories do people searching Customer Success jobs in Villa Rica, GA look for?

The top searched job categories for Customer Success jobs in Villa Rica, GA are:

What cities near Villa Rica, GA are hiring for Customer Success jobs?

Cities near Villa Rica, GA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Villa Rica, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $72,504 per year, or $34.9 per hour.

Senior Director, Customer Success

Infor

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Job description

Senior Director, Customer Success
Department: SaaS
Employment Type: Full Time
Location: Atlanta
Description
The Senior Director of Customer Success is responsible for leading a team of 8+ Customer Success Executives, supporting our Service Industry sector, including our Healthcare customers. This role drives customer retention & expansion, by ensuring adoption of high-value features and modules that drive to the outcomes that the customer is aiming to achieve.
This position partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires strong mentoring, operational discipline, executive presence, forecasting rigor, and deep customer relationship management capabilities.
A Typical Day in the Life Includes:
  • Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization
  • Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.
  • Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.

Basic Qualifications:
  • Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
  • Experience leading or managing customer-facing teams in an account management practice.
  • Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
  • Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Preferred Qualifications:
  • Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
  • Experience working with agentic-AI companies preferred
  • Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.

Location: Atlanta GA, Dallas TX

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