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Customer Success Jobs in Springfield, VA (NOW HIRING)

ACAMS

Customer Success Specialist

Washington, DC · On-site

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development ...

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Pryzm

Scaled Customer Success

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Aramark

Customer Success Consultant

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers ...

Aramark

Customer Success Consultant

Rockville, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Springfield, VA

Customer Success information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do customer success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Springfield, VA?

The most popular types of Customer Success jobs in Springfield, VA are:

What job categories do people searching Customer Success jobs in Springfield, VA look for?

The top searched job categories for Customer Success jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Success jobs?

Cities near Springfield, VA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Springfield, VA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,763 per year, or $41.7 per hour.

Customer Success Specialist

ACAMS

Washington, DC • On-site

Other

Re-posted 15 days ago

Job description

Who We Are:
ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for how organizations prevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70% of the world's leading banks, as well as governmental and law enforcement agencies, and FinTechs, the organization has 120,000+ members across 200+ countries and territories. Its 65+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org.
Opportunity at a Glance
Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget.
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help execute the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about problem solving and improving relationships. To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.
Responsibilities
1. Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI's (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members.
2. Trusted partner for sales to maintain and execute customer success strategies and best practices.
3. Communicate effectively with both internal and customer stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
4. Maintain existing customer success metrics and data as directed.
5. Customer deliverables management:
a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
b. Coordinate internal resources and third parties/vendors for the seamless execution
c. Manage changes to the operational scope, schedule and costs whilst ensuring process documentation is up to date.
6. Lead/ support delivery of key ACAMS events (in-person and virtual) as assigned.
7. Manages their own time effectively to maximize utilization and to balance demands from multiple deliverables.
Qualifications
  • Minimum bachelor's degree in a business or IT related field required or equivalent experience
  • Up to 3 years of relevant customer success/ customer management experience leading delivery. Preferably within the Fintech/ SaaS/ Financial Services sector.
  • Experience/ ability managing multiple customer deliverables concurrently.
  • Good stakeholder management, organization and influencing skills with good business acumen.
  • Technology-savvy and an intermediate user of applications like MS Office suite, including reporting and analytics tools, etc.
  • Fluent written and spoken English is a must, additional Spanish or Portuguese proficiency

#LI-hybrid
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

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