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Customer Success Jobs in Hackensack, NJ (NOW HIRING)

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Cambio

Customer Success Lead

New York, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success ...

Preston Harris Group

Customer Success Lead

Manhattan, NY · On-site

$175K/yr

Customer Success Lead Location: New York City - On-site Schedule: Monday-Friday, 9:00 AM-7:00 PM About the Role We are seeking a highly motivated and entrepreneurial Founding Customer Success Lead to ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from ...

talentpluto

Customer Success Manager

Manhattan, NY · On-site

$130K - $200K/yr

Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

SupportFinity™

Manager, Customer Success

Manhattan, NY · On-site

$115 - $145/hr

Manager, Customer Success Locations NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us SS&C Intralinks provides technology solutions for the global banking, deal‑making and capital markets ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Hackensack, NJ

Customer Success information

See Hackensack, NJ salary details

$35.4K

$90.6K

$152.7K

How much do customer success jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success in Hackensack, NJ is $90,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $108,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Hackensack, NJ?

The most popular types of Customer Success jobs in Hackensack, NJ are:

What job categories do people searching Customer Success jobs in Hackensack, NJ look for?

The top searched job categories for Customer Success jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Success jobs?

Cities near Hackensack, NJ with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Hackensack, NJ as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $90,594 per year, or $43.6 per hour.

Customer Success

Manhattan, NY • On-site

Recentive Analytics Inc
See more jobs at Recentive Analytics Incexternal

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Retirement

Re-posted 18 days ago

Job description

Customer Success

Department: Business Operations

Employment Type: Full Time

Location: SF / Boston / NYC

Description We’re looking for a Customer Success Lead to join Recentive’s business and operations team. In this role, you’ll work closely with customers from onboarding through renewals and expansions while ensuring all users and organizations capture maximum value from Recentive platforms. You’ll collaborate externally and internally to ensure customer priorities and internal objectives remain in lockstep.
What You’ll Be Doing
  • Drive adoption, retention and growth : You’ll work with some of the world’s best known brands to drive their business forward.
  • Building Foundations : As an integral member of our customer team you will make decisions, build playbooks and set systems to drive the future of our customer engagement. Make sure we don’t get bogged down in the process but understand the value of doing the right things at the right time.
  • Be their first call : When a customer needs something, has a question, is wondering about a new idea or just wants to get some input- they should think of you. From training to onboarding and ensuring maximum ROI, you will be the go-to person.
  • Product focus : You’ll need to dive head first to learn our products inside and out, why our clients heavily lean on them and what the roadmap can and should look like. You understand that customer success is driven by results and a commitment to pushing the envelope further than you thought it could go.
  • Enable connectivity : You will serve as a key liaison across internal and external stakeholders. Documenting and democratizing findings, learnings, complaints and opportunities with the team and create a feedback loop to ensure continual alignment.

What We’re Looking For
  • High Integrity + Clear Communication : You know that trust and reliability are paramount in working successfully internally and externally and align that belief with every interaction.
  • Lead with Pragmatism : You may not be an engineer, but you are focused on delivering solutions for customers with a mindset rooted in data and objectivity.
  • Track Record of Success : You have a proven history of engaging with individual users to senior stakeholders to maintain and grow enterprise relationships.
  • Self-Directed : You can  work through ambiguity, collaborate across functions, and make thoughtful decisions without needing every detail.
  • Boots on the Ground : You embrace in-person interactions: whether with prospects, clients or at one of our offices and understand the impact they have.

Why Work at Recentive
  • Impactful Work : Play a key role in shaping operational strategies internally and with our array of top-tier sports organizations, broadcasters, and live entertainment companies through applied analytics.
  • Forward Thinking : Build analytical systems that blend creativity and rigor, combining algorithms, optimization, and real-world data to solve high-stakes problems.
  • Collaborative Culture : Join a close-knit, interdisciplinary team that values learning, experimentation, and cross-functional collaboration.
  • Growth & Ownership : From stock options to generous 401(k) matching, learning stipends and beyond, join a company that is invested in your success.
  • Just Getting Started: We’ve accomplished a lot but we’re just in the early innings of where we’ll go. Our new west-coast office in SF is a testament to that growth and will serve as a hub for our growing team.

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