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Customer Success Training Program Jobs in Baltimore, MD

SunSource

Account Manager Training Program

Middle River, MD · On-site

$41K - $49K/yr

Solve real-world customer problems through technical and product solutions. What You will Need ... Willingness to relocate for training (12+ months) and for final placement at completion of program.

SunSource

Account Manager Training Program

Baltimore, MD · On-site

$41K - $49K/yr

Solve real-world customer problems through technical and product solutions. What You will Need ... Willingness to relocate for training (12+ months) and for final placement at completion of program.

Aldi

Retail Management Training Program

Annapolis, MD · On-site

$114K/yr

... outstanding customer service and creating a positive work environment for your team. You will ... Join ALDI and benefit from comprehensive training and a supportive culture that empowers you to ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Baltimore, MD

Customer Success Training Program information

See Baltimore, MD salary details

$11

$24

$47

How much do customer success training program jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success training program in Baltimore, MD is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.10 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Baltimore, MD? For Customer Success Training Program jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Baltimore, MD look for? The top searched job categories for Customer Success Training Program jobs in Baltimore, MD are:
Customer Success Training Program jobs near you

Customer Success Manager - Secret Clearance - Fort Meade (Hybrid)

GDIT

Fort George G Meade, MD • Hybrid

$107K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

PROGRAM ANALYST PRINCIPAL

As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.

Meaningful work and mission impact:

  • Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations

  • Provide scheduling and integration support as necessary for customer changes within the ICAM production solution

  • Advocate for the customer to help ensure their positive experience

  • Help clients take full advantage of program offerings and maximize business growth opportunities

  • Establish, manage, and sustain positive business relationships with customers

  • Develop or support development for products such as plans, processes, reports, briefs, training material, user guides

  • Facilitate success for customer-facing requirements, changes, events, incidents, or problems

  • Conduct demonstrations of delivered solution capabilities

  • Assist with the planning of customer-facing services, features, and capabilities

  • Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies

  • Participate in Scrum calls

  • Develop and manage client portfolios

  • Analyze customer requirements and emerging needs to anticipate and provide solutions

  • Provides expert guidance and leadership to less-experienced colleagues

  • May serve as team or task lead. (Not a people manager)

  • Other related duties as required

What you'll need to succeed:

  • 8+ years' experience and proven track record supporting IT customers as part of an enterprise environment

  • Active DoD Security Clearance of SECRET, or higher

  • Familiarization with DoD customers and work environments

  • Bachelor's Degree (or equivalent experience)

  • Highly organized and able to multi-task

  • Excellent communication and interpersonal skills

  • Self-driven and proactive nature

Desired Qualifications:

  • CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification


GDIT is your Place:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Own your Opportunity:
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Hybrid

Work Location:

USA MD Fort Meade

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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