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Customer Success Trainer Jobs in Georgia (NOW HIRING)

Waystar

Customer Success Platform Trainer

Atlanta, GA · On-site

Collaborate with product development, customer success, and sales teams to understand new features, product updates, and customer pain points to ensure training content is accurate, relevant, and ...

Stratix Corporation

Customer Success Manager

Norcross, GA · On-site

$80 - $130/hr

As a CSM, you will drive the tactical success of Stratix customers, owning the complete post-sales ... Conduct formal itrac360 training for customer end-users (Stratix proprietary asset management ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption. * QBRs and business alignment: Conduct regular ...

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...

UL Solutions

Customer Success Executive

Marietta, GA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... It means investing in training and empowering our people to learn and innovate. At UL Solutions, we ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ... Customer Success experience in software/technology company * Experience with Smart-Home ...

Allegion

Customer Success Specialist

Atlanta, GA · On-site

Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ... Customer Success experience in software/technology company Experience with Smart-Home ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... training sessions that set clients up for immediate success. --> Drive the activation cadence for ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ... Customer Success experience in software/technology company Experience with Smart-Home ...

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Showing results 1-20

All JobsCustomer Success Trainer JobsCustomer Success Trainer Jobs in Georgia

Customer Success Trainer information

See Georgia salary details

$18.2K

$44.1K

$59.5K

How much do customer success trainer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success trainer in Georgia is $44,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $43,900.00 per year, depending on experience, location, and employer.

What is a customer success trainer?

A Customer Success Trainer is a professional who educates customers on how to use a company’s products or services effectively. They develop and deliver training materials, conduct workshops or webinars, and provide ongoing support to ensure customers are able to achieve their desired outcomes. Their goal is to improve customer satisfaction, reduce churn, and help clients maximize the value they get from the product. This role often requires strong communication skills, product expertise, and a passion for helping others succeed.

How does a customer success trainer typically collaborate with other departments to improve client onboarding and retention?

Customer Success Trainers work closely with Customer Success Managers, Product teams, and Support staff to ensure clients receive consistent and effective training. They often gather feedback from these departments to refine training materials and address recurring customer challenges. This collaborative approach helps align training content with product updates and customer needs, ultimately improving onboarding experiences and increasing client retention.

What are the key skills and qualifications needed to thrive as a customer success trainer, and why are they important?

To thrive as a Customer Success Trainer, you need expertise in customer success strategies, adult learning principles, and product knowledge, often supported by experience in customer-facing roles or training certifications. Familiarity with learning management systems (LMS), virtual meeting platforms, and CRM tools like Salesforce is typically required. Excellent communication, patience, and adaptability help trainers effectively engage diverse learners and respond to client needs. These skills and qualifications are crucial for ensuring customers are empowered to use products successfully, driving satisfaction and long-term retention.

What is the difference between Customer Success Trainer vs Customer Support Specialist?

AspectCustomer Success TrainerCustomer Support Specialist
Required CredentialsTypically requires experience in customer success, training, or onboarding; certifications in customer success or training are a plusOften requires customer service experience; certifications in support or technical skills may be beneficial
Work EnvironmentPrimarily conducts training sessions, workshops, and onboarding programs, often in a corporate or remote settingProvides technical or service support via phone, chat, or email, often in a help desk or support center
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on customer onboarding and retentionWidely used across various industries for resolving customer issues and technical support

The main difference between a Customer Success Trainer and a Customer Support Specialist lies in their focus. Customer Success Trainers primarily educate and onboard customers to ensure successful product adoption, while Customer Support Specialists handle technical issues and resolve customer inquiries. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

What are popular job titles related to Customer Success Trainer jobs in Georgia?

For Customer Success Trainer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Trainer jobs in Georgia look for?

The top searched job categories for Customer Success Trainer jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Trainer jobs?

Cities in Georgia with the most Customer Success Trainer job openings:

Customer Success Trainer jobs near you
Infographic showing various Customer Success Trainer job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,117 per year, or $21.2 per hour.

Customer Success Manager

Flex Dental Solutions

Alpharetta, GA • On-site

Other

Posted 20 days ago

Job description

Customer Success/Retention Account Manager

At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.

Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.

The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.

Customer Retention & Success
  • Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
  • Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
  • Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
  • Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
  • Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.
Customer Adoption & Growth
  • Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
  • Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
  • Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
  • Clearly communicate pricing changes while reinforcing the value customers receive from the platform.
Customer Advocacy & Cross-Functional Collaboration
  • Document customer feedback, trends, and root causes contributing to churn risk.
  • Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
  • Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
  • Recommend process and product improvements based on recurring customer feedback and retention trends.
Operational Excellence
  • Monitor reporting and customer health data to proactively identify emerging retention risks.
  • Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
  • Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
  • Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
  • Support ownership transfer processes by coordinating required documentation and cross-functional activities.
  • Perform other duties as assigned.

JOB QUALIFICATIONS

EDUCATION

  • High School diploma or equivalent

EXPERIENCE

  • A minimum of 1 year previous customer success, training, call center or technical support experience
  • Experience as a customer success/retention account manager in dental software
  • Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred

KNOWLEDGE AND SKILLS

  • An understanding of common industry standard business practices as related to the dental or medical professions
  • Experience with software in a SaaS environment
  • Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Basic knowledge of computer hardware, database structure and network troubleshooting

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