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Customer Success Team Lead Jobs (NOW HIRING)

Climate Pros

Customer Success Team Lead

Orlando, FL · On-site

Job Summary The Customer Success Supervisor (CSS) is a customer-facing position and provides ... Lead and find a resolution when high-severity requests or escalations occur within assigned ...

New

Climate Pros, LLC

NY · On-site

Job Summary The Customer Success Supervisor (CSS) is a customer-facing position and provides ... Lead and find a resolution when high-severity requests or escalations occur within assigned ...

New

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for managing and guiding a team of Customer Success Managers (CSMs). This position plays a vital role ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a ... Lead and scale Cambio's customer success team to deliver consistent, high-quality support to all ...

Sullihosting, Inc.

Customer Success Team Member Office Location: Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large ...

CampusGroup, Inc

Student Success Team Lead

Austin, TX · On-site

$72K - $82K/yr

Campus Student Success Team Lead Campus is on a mission to accelerate the talent of tomorrow and ... You have 4+ years of experience in customer service, education, student support, or coaching ...

Honeywell

Customer Success Lead

Hamilton, NJ

$113K - $141K/yr

In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success ...

Novata

Customer Success Manager

Manhattan, NY · On-site

Reporting to and working closely with the Customer Success Team Lead, US, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a ...

New

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

Lead and manage the customer success team. Develop and implement customer success strategies and plans. Oversee the execution of customer success initiatives. Ensure alignment with the company ...

WP Engine

Manager, Customer Success

Manager Of Customer Success We engage the most inspired minds to do their best work wherever they ... Team Leadership & Coaching * Build & Scale: Build, scale and lead our rapidly growing team ...

Socket.dev

Customer Success

Salt Lake City, UT · On-site

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

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Customer Success Team Lead information

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How much do customer success team lead jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer success team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does a customer success team lead do?

A Customer Success Team Lead supervises a team of customer success managers or representatives, ensuring that clients achieve their desired outcomes with a company's products or services. They provide guidance, set team goals, and monitor performance metrics to drive customer satisfaction and retention. The Team Lead also acts as a liaison between customers and internal teams to resolve issues, implement best practices, and identify opportunities for process improvements. Their ultimate goal is to foster long-term, positive relationships with clients while supporting the professional development of their team.

What are the key skills and qualifications needed to thrive as a customer success team lead?

To thrive as a Customer Success Team Lead, you need expertise in customer relationship management, team leadership, and a solid understanding of the product or service, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM platforms such as Salesforce or Zendesk and experience with customer analytics tools are typically required. Strong communication, problem-solving abilities, and emotional intelligence are crucial soft skills that help motivate teams and foster client trust. These skills ensure effective team performance, high customer satisfaction, and the achievement of retention and growth targets.

How does a customer success team lead typically support and coach their team members to improve customer satisfaction?

A Customer Success Team Lead plays a crucial role in mentoring and guiding their team to deliver exceptional service. They regularly conduct one-on-one check-ins, provide feedback on interactions, and facilitate training sessions to address skill gaps. Additionally, they monitor key performance metrics, help team members set achievable goals, and foster a collaborative environment where best practices are shared. By proactively supporting their team, the Team Lead ensures that both customers and employees have a positive experience.

What is the difference between Customer Success Team Lead vs Customer Support Manager?

AspectCustomer Success Team LeadCustomer Support Manager
Primary FocusProactively ensuring customer satisfaction, retention, and successHandling customer issues, troubleshooting, and resolving support tickets
Required SkillsCustomer relationship management, communication, strategic planningTechnical knowledge, problem-solving, customer service skills
Work EnvironmentCollaborates with sales, onboarding, and success teamsManages support teams, help desks, and technical support staff
Common Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon in tech, telecom, and retail sectors handling support issues

The Customer Success Team Lead focuses on proactive customer engagement and retention strategies, while the Customer Support Manager primarily handles reactive support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ in approach and scope.

What cities are hiring for Customer Success Team Lead jobs?

Cities with the most Customer Success Team Lead job openings:

What states have the most Customer Success Team Lead jobs?

States with the most job openings for Customer Success Team Lead jobs include:

What are popular job titles related to Customer Success Team Lead jobs?

For Customer Success Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Team Lead job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Customer Success Team Lead

Lexington Park, MD • On-site

Sabre Systems LLC
IT Services • 201 - 500 employees
Learn more about Sabre Systems LLCexternal

Full-time

Re-posted 18 days ago

Job description

Responsibilities
The defense industrial base is undergoing a massive shift toward secure, transparent, AI-enabled supply chain operations. As the Customer Success Team Lead, you become the strategic driver ensuring government customers fully realize the operational and security value of the Navy's C-SCRM platform. You will guide adoption, shape maturity roadmaps, and accelerate measurable cyber risk reduction across high-impact program offices.
This is a mission-critical role for someone who thrives at the intersection of cybersecurity, supply chain, enterprise SaaS, and stakeholder leadership.
This leader is laser-focused on customer success-ensuring every customer fully realizes the operational, security, and strategic value of the Naval Enterprise Cyber Supply Chain Risk Management (C-SCRM) platform. The Team Lead quickly becomes a deep expert in the C-SCRM tool, advocating for its use and guiding customers through adoption, integration, and measurable supply chain cyber risk improvements.
This role requires daily, hands-on engagement with customers to accelerate time-to-value, strengthen supply chain cyber risk postures, and drive high-impact outcomes.
Responsibilites:
  • Lead end-to-end onboarding and implementation of enterprise customers to ensure sustained value.
  • Develop strategies to accelerate time-to-value and eliminate friction.
  • Build trusted relationships with executive sponsors and stakeholders.
  • Coordinate integrations with enterprise applications, APIs, procurement systems, and security tools.
  • Deliver structured and ad-hoc training to increase confident platform usage.
  • Drive customer satisfaction through proactive communication and improvement.
  • Serve as the primary advocate for customer outcomes.
  • Embed C-SCRM capabilities into operational workflows.
  • Enhance implementation methodologies, automation, and dashboarding.
  • Lead, coach, and mentor a high-performing Customer Success team.
  • Track and report metrics including adoption, time-to-value, risk reduction, and SBOM coverage.

Qualifications
  • Ten (10) years of relevant experience with a master's degree, or fourteen (14) years of relevant experience with a bachelor's degree.
  • Onsite role at NAS Patuxent River with high-touch customer engagement.
  • Ability to rapidly learn cybersecurity platforms and become a deep expert.
  • Experience acting as a champion for enterprise technology.
  • Eight or more years supporting government programs.
  • Strong communication skills for executive audiences.
  • Experience with enterprise software deployments and integration.
  • Experience with MS365.
  • Active DoD Secret Clearance or ability to obtain one.
  • Must be a U.S. Citizen.

Compensation Statement
At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements; however, final compensation will be determined by individual qualifications and applicable contract terms. The general salary range for this position is as follows: $150,000.00 - $180,000.00
Refer & Earn: Employee Referral Bonus Eligibility
• A Level 3 Employee Referral Bonus applies to this requisition for qualifying referrals. At Sabre Systems, we value great talent and encourage our employees to refer exceptional candidates. If you have any questions about the referral policy or this position, please contact the Recruiting team.
Sabre Overview
Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Beware of employment scams-Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn't end in @sabresystems.com; always apply directly at https://careers.sabresystems.com/.

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