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Customer Success Service Jobs (NOW HIRING)

Meter Service

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

We deploy networks across a wide range of customers, from healthcare clinics and school districts to logistics hubs, retail chains, and professional services firms. Customer Success is responsible ...

Van Meter

Customer Success Coordinator

Cottage Grove, MN · On-site

$32 - $37/hr

This role serves as the operational hub across services, ensuring accuracy, consistency, and ... Customer Success service offerings, ensuring accuracy, timeliness, and consistency Manage multiple ...

Van Meter

Customer Success Coordinator

Cottage Grove, MN · On-site

$18.75 - $24.50/hr

Operational Execution & Service Delivery * Own operational and transactional execution across Customer Success service offerings, ensuring accuracy, timeliness, and consistency * Manage multiple ...

Market Value

Customer Success

Hoboken, NJ

$57K - $66K/yr

We are seeking a Customer Success professional to help customers receive consistent value from the products and services they use. This position focuses on understanding customer objectives ...

New

Aon

Customer Success Advisor

Fort Washington, PA · On-site

$40K - $50K/yr

Service / call center experience * Excellent communication and interpersonal skills * Consistent track record of delivering on customer success and account growth goals * Ability to balance multiple ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies ... Train producers, account managers, and servicing teams to embed Cara into their daily workflows and ...

Makeswift

Customer Success Renewal Specialist

Austin, TX · On-site

$61K - $104K/yr

BigCommerce is seeking a Customer Success Renewal Specialist within our Customer Success Services (CSS) Team. As a Renewals Specialist, you will be a part of building a new team at BigCommerce that ...

New

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies ... Train producers, account managers, and servicing teams to embed Cara into their daily workflows and ...

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies ... Train producers, account managers, and servicing teams to embed Cara into their daily workflows and ...

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

We deploy networks across a wide range of customers, from healthcare clinics and school districts to logistics hubs, retail chains, and professional services firms. Customer Success is responsible ...

DOT Compliance Services

Customer Success Manager

Customer success is our top value, and this role requires individuals to be customer service oriented. Key Responsibilities * Executive Partnership & Relationship Management: Build and nurture multi ...

Penske

Director - Customer Success

Reading, PA · On-site

Customer Success is an integral part the Penske Digital Experience. They are the driving force ... and services. Working with our customers, this team ensures we're building products that our ...

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Showing results 21-40

All JobsCustomer Success Service Jobs

Customer Success Service information

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$32.5K

$83.1K

$140K

How much do customer success service jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer success service in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Success Service jobs?

Cities with the most Customer Success Service job openings:

What states have the most Customer Success Service jobs?

States with the most job openings for Customer Success Service jobs include:

What are popular job titles related to Customer Success Service jobs?

For Customer Success Service jobs, the most frequently searched job titles are:

REMOTE Sales Manager, Customer Success Department

San Ramon, CA • On-site, Remote

Apexchat
Internet and IT • 51 - 200 employees
Learn more about Apexchatexternal

$35K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free environment with stable internet.
Sales Manager, Customer Success Dept. is a strategic leader responsible for overseeing the Client Partner team, with a primary focus on driving upsell growth, reducing churn, and ensuring the highest levels of customer satisfaction. You will lead the continued development and implementation of customer success strategies that align with our business objectives, optimizing processes to achieve and exceed KPIs and OKRs. You will be a trusted advisor, reporting directly to the VP of Customer Success, contributing to the long-term growth and retention of our customer base. This person should be of caliber, be it background/experience or through training with our VP and other modules, and desire to grow into a Director of the department......
Read the bottom to learn more about your new boss!! Are you in?!
Key Responsibilities:
  • Leadership & Strategy:
    • Lead, mentor, and develop a high-performing Customer Success team, ensuring they are equipped to meet and exceed growth and retention goals. This includes hiring, performance/development plans and growing team.
    • Develop, own, and continuously improve the customer success journey, from onboarding to renewal, to drive measurable outcomes.
    • Work closely with the VP of Customer Success to set and execute strategic goals, OKRs, and KPIs for the department.
  • Customer Growth & Retention:
    • Drive upsell and cross-sell opportunities within the existing customer base to achieve growth targets.
    • Design and implement churn reduction strategies, with a focus on proactive customer engagement and risk mitigation.
    • Serve as a champion for customer needs, advocating for product and service improvements based on customer feedback.
  • Process Development & Optimization:
    • Own the end-to-end process for customer success, including defining key milestones and touchpoints across the customer lifecycle.
    • Optimize the use of HubSpot and other CRM tools to leverage automation while maintaining a personalized customer experience.
    • Develop and document scalable processes that support efficiency, accuracy, and consistency across the team.
  • Technology & Innovation:
    • Identify and implement technology solutions that enhance team productivity and customer experience.
    • Continuously explore and integrate new tools, technologies, and best practices that drive operational efficiency and customer success.
  • Executive Reporting & Insights:
    • Deliver 100% accurate and timely executive reporting on customer success metrics, growth, churn, and other key performance indicators.
    • Provide data-driven insights to the VP of Customer Success, identifying trends, risks, and opportunities for continuous improvement.
  • Collaboration & Communication:
    • Foster strong cross-functional relationships with Sales, Product, Marketing, and other teams to align on customer goals and deliver exceptional service.
    • Serve as a trusted advisor to the VP of Customer Success, providing strategic recommendations and feedback on customer success initiatives.

The Outcomes:
  • Entire team churn goals are met or exceeded (All accounts)
  • Each CP meets or exceeds indiviudal Set Up Fee Goals, MRR Upsell Goals
  • 100% Timely completion of Deadlines/Projects with 100% Data Accuracy (you're reporting to Senior Leadership)
  • All Goals & KPIs set forth for Customer Success/Service are met or exceeded
  • Deliver timely & accurate reports to management
  • Assist in improve efficiency and effectiveness of current (or new) processes to leverage Digital Success measures
  • Maintain positive, can-do, go getter attitude and consistently adapt to change/growth of company in current state

Competencies:
  • All A-Players:
  • Efficiency
  • Honesty/integrity
  • Organization and planning
  • Assertiveness
  • Follow-through on commitments
  • Intelligence
  • Analytical skills
  • Attention to detail
  • Persistence
  • Proactivity

  • A-Player Managers:
  • Coaching
  • Goal setting
  • Empowerment
  • Accountability
  • Redeploying B/C players
  • Team building
  • Vision casting
  • Change leadership
  • Inspiring followership
  • Conflict management

  • This role:
  • Ability to Multitask & adapt to changes seamlessly
  • Consistent Follow Through/completion of deadlines
  • Vision Casting/Team Buy In
  • High standards/Attention to Detail
  • Active Listening skills & Implementation
  • Excellent Written & Verbal Skills
  • Strategic Leadership
  • Balance Between Independence and Humility
  • Trustworthy/Honest
  • Resiliency
  • Growth-Driven
  • Churn Reduction
  • Ability to Understand churn, prevent it, predict trends
  • Customer-Centric
  • Process Optimization
  • Hubspot Proficiency
  • Operational Efficiency
  • Hiring/Development of Staff
  • Technology Integration
  • Executive Reporting-100% Accurate
  • Overachiever
  • Data-Driven Decision Making
  • Cross- Functional collaboration
  • Trusted Advisor
  • Customer Success Journey Design & Implementation
  • GET IT DONE attitude
  • KPI/OKR Management
  • Ability to get team to hit/exceed goals
  • Problem Solving, Creative, Quick Witted
  • Process Documentation
  • Innovation & Continuous Improvement
  • Customer Relationship Management
  • Sales Planning & Strategy
  • Closing Deals, Follow Up
  • Booking Appointments/Business Development

Salary:
Base: 35-60K Annually, +10-40K Bonus (paid quarterly)- DOE and you/your team performance. This is a base + bonus plan.
Benefits: Eligible for 10 Days PTO, 8 Holidays 2 Floating Holidays, 5 Sick Days, Medical and other insurances, 401k, paid training and career advancement programs.
This person needs to have lead and managed a team that sold, upsold and increased revenue, while maintaining a customer base. STRONG sales Leadership is a must!
A Little About Our VP (Your new Boss!)
Our VP is a powerhouse with a relentless drive to succeed. She has a "get it done no matter what" mentality, balanced with a compassionate leadership style. Not only did she create and launch our Contract Signing via Chat product-which grew revenue for one customer by over $500 million in less than 6 months-she also conceived and built our Voice Call Center from idea to first live call in just 3 months. All of this, while managing every aspect of post-sale customer success and collaborating across departments with Sales, Product, and Engineering. Further, she had a driving force to the entire company rebrand- changing our strategy from "Lead Capture" to "Lead Conversion:... we used to be ApexChat... now we're Blazeo!
She's a born innovator and leader, always full of fresh ideas and driven by the constant pursuit of a better, more innovative way to do things. Her teams don't just meet their targets-they blow them away. Last quarter alone, they exceeded their churn reduction goal by 300% and upsell targets by 200%.
She embodies our Core Values and lives them every day. Now, she's looking for someone who can stand by her side, embrace hard work, and help grow this team. If you thrive in an environment where innovation, ownership, and results are everything, and you love the freedom to create and innovate-this is the role for you.
If you're ready to rise to the challenge and exceed expectations-bet on yourself, and watch her bet on you.
PS. She loves emojis, "mom jokes" and is constantly finding something "punny" to say...If you're daring enough and still reading this, email her directly to take your best shot... be bold, be daring... raeann@blazeo.com

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