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Customer Success Sales Manager Jobs (NOW HIRING)

Entyre

Customer Success Specialist

Boston, MA · On-site

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Work closely with sales, support, and clinical teams to ensure seamless communication and alignment ...

Workday

Sr Customer Success Manager

Mason, OH · On-site

Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience ... Customer Success, Sales, or Software Consulting, with a proven track record of managing complex ...

New

Workday, Inc.

Sr Customer Success Manager

Atlanta, GA · On-site

Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience ... Customer Success, Sales, or Software Consulting, with a proven track record of managing complex ...

Workday

Sr Customer Success Manager

Concord, NC · On-site

Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience ... Customer Success, Sales, or Software Consulting, with a proven track record of managing complex ...

New

Cleo (US)

Customer Success Manager

Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a ... Customer Success, Sales/Account Management, Professional Services, or a related field

Cleo

Customer Success Manager

Partner closely with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a ... Customer Success, Sales/Account Management, Professional Services, or a related field

Sales Jobs Inc

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Partner cross-functionally with Account Management, Sales, Product, and Support to deliver a ...

Entyre GmbH

Customer Success Specialist

Detroit, MI · On-site

Customer Data Management: Maintain and update customer information in our CRM system, ensuring ... Work closely with sales, support, and product teams to ensure seamless communication and alignment ...

Relay Commerce

Manager, Customer Success

Manager, Customer Success We're looking for a Manager, Customer Success to lead and grow the ... You'll work closely with Product, Engineering, Sales, Marketing, and Leadership teams across Relay ...

Jobgether

Customer Success Manager

$120K - $155K/yr

As a Customer Success Manager, you will own the post-sales experience for a portfolio of high-impact customers, driving adoption, retention, renewals, satisfaction, and growth. You will serve as the ...

Quest Software

Manager Customer Success

Austin, TX · On-site

Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs. * Partner with the broader Account Team, including Sales and Renewals, on ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key ... Partner with Sales, Support, Product, and Engineering teams to ensure alignment on customer needs ...

NetNow, Inc

Manager, Customer Success

We're looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform. What You'll Do * Manage and grow the ...

Clayton Homes

Customer Success Manager

Bonham, TX · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Execute sales and sales growth in assigned markets to supply the home building facility with ...

New

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Customer Success Sales Manager information

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$32.5K

$83.1K

$140K

How much do customer success sales manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success sales manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success sales manager?

A Customer Success Sales Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, and for identifying opportunities to drive sales growth. They act as a bridge between the customer and the company, focusing on customer satisfaction, retention, and expansion. Their role often involves onboarding new clients, addressing customer concerns, upselling or cross-selling additional services, and collaborating with internal teams to improve the customer experience. By building strong relationships, they help customers realize value and foster long-term loyalty, which ultimately contributes to the company’s overall revenue goals.

What are the key skills and qualifications needed to thrive as a customer success sales manager?

To thrive as a Customer Success Sales Manager, you need a blend of sales acumen, customer relationship management experience, and a strong understanding of account growth strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer engagement platforms, and sales analytics tools is typically required. Exceptional communication, problem-solving, and leadership skills help foster trust with clients and motivate internal teams. These skills ensure long-term customer retention, effective upselling, and the achievement of revenue goals in a competitive business environment.

How does a customer success sales manager typically balance revenue targets with ensuring long-term customer satisfaction?

A Customer Success Sales Manager is responsible for driving account growth while maintaining strong, trusted relationships with clients. This means balancing short-term sales goals with the broader objective of delivering value and positive experiences to customers. Success in this role often relies on proactive communication, regularly checking in with clients to understand their evolving needs, and collaborating with product and support teams to resolve issues. By focusing on customer outcomes and aligning solutions to their goals, Customer Success Sales Managers can achieve sales targets without compromising satisfaction or retention.

What is the difference between Customer Success Sales Manager vs Customer Success Manager?

AspectCustomer Success Sales ManagerCustomer Success Manager
Primary FocusDriving sales growth through customer success strategiesEnsuring customer satisfaction and retention
Required SkillsSales techniques, account management, customer onboardingCustomer relationship management, problem-solving, communication
Work EnvironmentSales teams, client meetings, revenue targetsCustomer support teams, onboarding sessions, retention efforts
Common Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Customer Success Sales Manager combines sales expertise with customer success strategies to not only retain clients but also expand revenue. In contrast, the Customer Success Manager primarily focuses on maintaining customer satisfaction and loyalty. Both roles require strong communication skills and industry knowledge, but their core objectives differ—one emphasizes sales growth, the other customer retention.

What cities are hiring for Customer Success Sales Manager jobs?

Cities with the most Customer Success Sales Manager job openings:

What states have the most Customer Success Sales Manager jobs?

States with the most job openings for Customer Success Sales Manager jobs include:

What are popular job titles related to Customer Success Sales Manager jobs?

For Customer Success Sales Manager jobs, the most frequently searched job titles are:

Senior Manager, Customer Success (Mid-Market, Premium Services) at Intuit Plano, TX

Plano, TX • On-site

Downtown Boulder Partnership
11 - 50 employees
Learn more about Downtown Boulder Partnershipexternal

Other

Posted 26 days ago

Job description

Job Description

Overview

Ready to lead at scale and drive transformative impact? As an M2, Customer Success Manager (CSM) Leader at Intuit, you are at the helm of shaping the future of customer success. This isn’t just about managing a team—it’s about leading leaders. You’ll guide Customer Success Managers who, in turn, lead CSMs responsible for building deep customer relationships, driving adoption, and ensuring long‑term success. As a visionary leader, you’ll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You’ll work across functions, influence key decision‑makers, and drive game‑changing customer engagement strategies. If you thrive in fast‑moving, high‑growth environments, and you’re ready to elevate a world‑class team, this is your opportunity.

Responsibilities
  • Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices.
  • Drive customer retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid‑market businesses with complex operations.
  • Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
  • Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi‑location operations, supply chain challenges, and service‑based revenue models.
  • Advocate for customer needs, providing insights to product teams to influence future IES enhancements, particularly in automation, forecasting, and compliance reporting.
  • Oversee high‑priority customer escalations, ensuring quick resolution and long‑term customer satisfaction.
  • Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
  • Utilize data‑driven insights to refine processes, measure impact, and optimize customer success strategies.
Qualifications
  • 7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid‑market B2B industries.
  • Proven ability to lead and scale high‑performing teams in a customer‑centric environment.
    Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of Intuit Enterprise Suite (IES) and its relevance for mid‑market clients.
  • Experience in strategic planning, process optimization, and change management.
  • Exceptional communication and stakeholder management skills, with the ability to drive cross‑functional collaboration.
  • Ability to leverage analytics and performance metrics to make data‑driven decisions.
  • A passion for customer success, innovation, and building long‑lasting client relationships in the mid‑market space.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

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