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Customer Success Program Jobs in Toronto, ON (NOW HIRING)

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Toronto, ON? For Customer Success Program jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Toronto, ON look for? The top searched job categories for Customer Success Program jobs in Toronto, ON are:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Toronto, ON as of July 2026, with employment types broken down into 65% Full Time, 33% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Success Manager

Customer Success Manager

Charger Logistics Inc

Brampton, ON • On-site

Full-time

Posted 12 days ago

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities:

  • Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
  • Manage customer expectations and provide exceptional customer service
  • Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
  • Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
  • Participate in rate calculations, report preparation and customer presentations for all large-spend bids
  • Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
  • Identify, manage and build new business relationship in the target market.
  • Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
  • Maintain a database of clients, prospects, partners and vendors.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Consult with clients to resolve problems and to provide ongoing support.
  • Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.

Requirements

  • 1-2 years of account management experience in transportation and logistics field would be an asset.
  • Recent college or university degree in Sales & Marketing or Business-related field is required.
  • 3+ years of sales and account management experience in transportation and logistics field is preferred.
  • Exceptional customer service skills, embraces the concept of both the internal and external customer.
  • Excellent communication, analytical and organizational skills.
  • Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

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