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Customer Success Program Jobs in Santa Barbara, CA

Hertz

Customer Service Associate

Santa Barbara, CA · On-site

$21.50/hr

Further program information can be found here at HertzBenefits.com. To include, but not limited to ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Home Depot

Pro Customer Service/Sales

Santa Barbara, CA · On-site

$20 - $22/hr

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Home Depot

Pro Customer Service/Sales

Goleta, CA · On-site

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Waters Corporation

Sr. Scientist

Goleta, CA · On-site

$98K - $134K/yr

This role also supports customer success through technical expertise, training, and scientific ... Develop and deliver customer and field training programs. * Create and maintain training content ...

Home Depot

Pro Customer Service/ Sales

Ventura, CA · On-site

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Home Depot

Pro Customer Service/ Sales

Ventura, CA · On-site

$20 - $22/hr

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Prattwhitney

Senior Proposals/Bids Specialist

Goleta, CA · On-site

$125 - $150/hr

... customer success. Significant interfacing is required with cross-functional team members, finance analysts, program managers, and functional management. What You Will Do * Collaborate closely with ...

Hertz

Customer Service Greeter

Santa Barbara, CA · On-site

$18.50/hr

Employee Assistance Program for employees & family * Educational Reimbursement & Discounts ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Santa Barbara, CA

Customer Success Program information

See Santa Barbara, CA salary details

$12

$26

$52

How much do customer success program jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success program in Santa Barbara, CA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $28.08 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What job categories do people searching Customer Success Program jobs in Santa Barbara, CA look for?

The top searched job categories for Customer Success Program jobs in Santa Barbara, CA are:

What cities near Santa Barbara, CA are hiring for Customer Success Program jobs?

Cities near Santa Barbara, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Santa Barbara, CA as of July 2026, with employment types broken down into 68% Full Time, 27% Part Time, 3% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,045 per year, or $26.9 per hour.

Customer Service Associate

Hertz

Santa Barbara, CA • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description


Are you passionate about delivering exceptional customer experiences and helping teams succeed? As a Customer Service Associate, you will play a key role in creating outstanding customer interactions, driving customer satisfaction, and supporting a culture of service excellence.
In this role, you will serve as the primary point of contact for customers, resolving issues quickly and professionally while ensuring a positive experience at every touchpoint. You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.
What You'll Get:
  • The hourly rate / wage for this role is $21.50
  • Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
  • Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
  • Sick Pay: Granted Up to 40 hours
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental
    • Medical, Dental & Vision plan options
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance
    • Employee Assistance Program for employees & family

What You'll Do
  • Deliver exceptional customer service that drives customer satisfaction and loyalty.
  • Resolve customer concerns and inquiries promptly with professionalism and hospitality.
  • Serve as the primary liaison for Net Promoter Score (NPS) initiatives, communicating performance results and improvement plans to management.
  • Analyze customer feedback and NPS results to identify trends and opportunities for improvement.
  • Coach and support team members in understanding and meeting customer needs.
  • Provide guidance, feedback, and training to help improve service delivery.
  • Ensure compliance with company policies, procedures, and service standards.
  • Foster a positive, customer-focused culture within the location.

Qualifications
Required
  • 3+ years of customer service experience
  • Experience supporting operations and sales functions
  • Strong verbal and written communication skills
  • Proven ability to build relationships and influence others
  • Excellent problem-solving and decision-making abilities
  • Passion for delivering outstanding customer experiences

Preferred
  • Rental car industry experience

Apply today and shift your career into drive for tomorrow!
#Zip
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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