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Customer Success Program Jobs in Frisco, TX (NOW HIRING)

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes. Key Responsibilities Customer ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes. Key Responsibilities Customer ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ... Program management and strategic mindset * Strong business acumen and ability to connect technology ...

Harvey

Mid-Market Customer Success Manager

Dallas, TX · On-site

$125K - $145K/yr

An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that promotes growth ...

TXU Energy

Manager, Customer Success

Irving, TX · On-site

Customer Success Manager The Customer Success Manager will lead a team that plays a substantial ... Experience gained through college degree programs is applicable to the above referenced skills and ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Frisco, TX

Customer Success Program information

See Frisco, TX salary details

$10

$22

$44

How much do customer success program jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer success program in Frisco, TX is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $23.61 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Frisco, TX?

The most popular types of Customer Success Program jobs in Frisco, TX are:

What are popular job titles related to Customer Success Program jobs in Frisco, TX?

For Customer Success Program jobs in Frisco, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Frisco, TX look for?

The top searched job categories for Customer Success Program jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Customer Success Program jobs?

Cities near Frisco, TX with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Frisco, TX as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,142 per year, or $22.7 per hour.

Client Success Program Manager

Afl Telecommunications Llc

Dallas, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

AFL Global rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Client Success Program Manager to join our Data Center/AI team. This position will be working on a hybrid schedule from our Dallas, TX or Duncan, SC location!

The Program Manager is responsible for organizing and leading a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Client’s expectations on deliveries, as well as resolving logistical and operational issues in timely manners. Overall, the Client Success Manager will lead the organization through improved white glove customer service and support, providing increased Client satisfaction.

What We Offer:

  • Flexible time off policy
  • Hybrid work schedule and possible remote to qualifying employees 
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry leading company!

Responsibilities

  • Creates reporting formats and delivers reports to key clients. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.
  • Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Data Center Sr. Vice President and the Products Solution President, related to the performance of key Client accounts. These reports may include monthly highlights, inventory, lead times, on-time-delivery metrics, client complaints, revenues, bookings, backlogs, etc.
  • Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives
  • Run production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing
  • Resolve problems related to logistics, customer service and support
  • Understand and recommend improvements to Department Managers to achieve objectives for key metrics
  • Escalate issues in operations that will detrimentally affect client satisfaction to respective Department Managers
  • Key internal contact for clients, providing white glove service and support

Personal Qualities

  • Strong sense of ownership and accountability
  • Exhibits a strong preference for organization, planning, and efficiency
  • Self-motivated
  •  Strong interpersonal and report writing skills
  • Ability to work independently
  •  Must have a strong interest in servicing the clients
  •  Ability to lead cross-functional and cross-cultural team
  •  Must have a strong interest in operation excellence, performance metrics and data analysis

Qualifications

  • 4-year college degree in any discipline or equivalent work experience
  • Minimum of 8 years of working experience
  • 4 to 8 plus years of Supervisory/Leadership position in Customer Service is preferred
  • 4 to 8 plus years of project management experience
  • Excellent oral and written communications skills
  • Some travel to meet with clients and some travel to overseas manufacturing facilities when necessary
  • Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products (Word, PowerPoint, Outlook, and Teams) Power BI knowledge a plus

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