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Customer Success Program Jobs in Columbus, OH (NOW HIRING)

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $17.50/hr

Provide top-tier support via phone to clients on our Debt Management Program. * Taking back-to-back ... What You Bring * 2-3 years of customer service experience (call center preferred). * Associate ...

CBRE

Client Success Manager - Columbus/Remote

Columbus, OH · Remote

$100K/yr

... customer experience while supporting growth, profitability, and long-term client success. * Serve ... Manage all formal client communication related to service levels, program updates, scope changes ...

Wolters Kluwer

Customer Marketing Manager

Columbus, OH · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

Wolters Kluwer

Customer Marketing Manager

Columbus, OH · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

Wolters Kluwer

Customer Marketing Manager

Columbus, OH · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Columbus, OH

Customer Success Program information

See Columbus, OH salary details

$11

$23

$45

How much do customer success program jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success program in Columbus, OH is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.38 per hour, depending on experience, location, and employer.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Columbus, OH?

The most popular types of Customer Success Program jobs in Columbus, OH are:

What are popular job titles related to Customer Success Program jobs in Columbus, OH?

For Customer Success Program jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Columbus, OH look for?

The top searched job categories for Customer Success Program jobs in Columbus, OH are:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Columbus, OH as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,651 per year, or $23.4 per hour.

Client Success Specialist

greenpath, inc.

Columbus, OH • On-site

$16.50 - $17.50/hr

Full-time

Re-posted 13 days ago

Job description

Join Our Mission-Driven Team as a Client Success Specialist 
Location: Remote
Employment Type: Full-Time
Department: Client Services

Training Start Date: August 31st, 2026 (Training is mandatory)

About the Role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.
You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!

???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

What You’ll Do

• Provide top-tier support via phone to clients on our Debt Management Program. 

• Taking back-to-back calls in a call center environment. 
• Support client accounts and ensure seamless account management.  
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues                                            
• Maintain accurate records and ensure compliance with state regulations.                                  
• Collaborate across departments to ensure seamless client experience.

• Encourage and motivate clients throughout their financial journey.


What You Bring

• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.                                                        
• Tech-savvy with experience in Windows-based systems and CRM tools.                                                           

• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Bilingual (English/Spanish) a plus!                                            

Remote Work From Home Requirements

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet 

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

???? Why GreenPath?

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

Additional Details

Monday - Friday work schedule

Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

*Must be comfortable working in a structured, performance-driven environment.

Training:
• Begins October 5th, 2026
• Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.