Customer Success Program Manager Jobs in Herrin, IL

At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management™, we create a world where recovery, justice, and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal legal system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organization that embodies a future where health, safety and justice is synonymous with hope. We are TASC!

Starting at $55,000 – $57,000 contingent upon experience, education, etc.

TASC’s Center for Health and Justice works with communities, governments, and organizations to address complex public health and public safety challenges through evidence-based strategies and cross-system collaboration. Our work is informed by decades of practice and grounded in the belief that the right intervention, delivered at the right time, can change outcomes for individuals and systems alike.

CHJ builds on TASC’s legacy of leadership at the intersection of health and justice, translating frontline experience into scalable solutions that support reform and accountability.

Position Summary: The Program Manager – TTA Provider leads the design, implementation, and management of high-impact consulting, training, and technical assistance (TTA) initiatives at the intersection of public safety and public health. This position is highly visible and outward-facing — serving as a lead trainer, facilitator, and subject-matter expert for statewide and national initiatives.

The Program Manager is responsible for developing and delivering professional presentations, convenings, and workshops that engage law enforcement leaders, policymakers, community partners, and health professionals. The role demands exceptional public speaking ability, strong project management, and the professionalism to represent TASC’s Center for Health and Justice (CHJ) in diverse, high-profile settings.

Candidates must reside in Illinois and be willing to travel throughout the state and occasionally nationwide.

Essential Duties and Responsibilities

• Lead and manage multidisciplinary consulting, training, and technical assistance projects that strengthen collaboration between first responders and community-based behavioral health systems.
• Serve as a primary facilitator, trainer, and presenter at meetings, conferences, and public events, representing CHJ and TASC with professionalism and subject-matter expertise.
• Design and deliver interactive trainings, workshops, and learning experiences (virtual and in-person) tailored to the needs of law enforcement, behavioral health, and community partners.
• Develop and present compelling content for reports, guides, curricula, slide decks, and public presentations.
• Conduct stakeholder interviews, facilitate group discussions, and translate findings into actionable recommendations and deliverables.
• Build and maintain strong, strategic relationships with clients, funders, consultants, and partner organizations, ensuring excellent communication and customer service.
• Manage project budgets, work plans, timelines, and deliverables, ensuring accuracy, accountability, and compliance with funder requirements.
• Provide clear and timely project updates, reports, and documentation for internal and external stakeholders.
• Coordinate and oversee project teams, consultants, and cross-functional staff to deliver high-quality results on time and within scope.
• Protect confidential and proprietary information in accordance with TASC policy and applicable laws.

Our Ideal candidate:

• Bachelor’s degree required; Master’s degree in public health, public policy, criminology, or related field preferred.
• Minimum 2–4 years of relevant professional experience in public health, criminal justice, behavioral health, or related systems.
  • Experience with deflection, pre-arrest diversion, co-responder, or community responder models is highly preferred.
• Demonstrated success managing complex projects and partnerships across multiple sectors, preferably within grant- or contract-funded environments.
• Proven ability to design and deliver high-impact consulting, facilitation, and technical assistance services, both independently and collaboratively.
• Expert-level public speaking and presentation skills, with the ability to confidently engage large audiences of executives, policymakers, and practitioners; moderate panels and discussions; and represent CHJ at conferences, statewide summits, and national events.
• Advanced written communication skills, including the ability to produce reports, presentations, and strategic documents for a range of audiences.
• High proficiency in Microsoft Office Suite, Google Workspace, and Adobe products.
• Strong organizational and analytical skills, including attention to detail, time management, and financial tracking.
• Exceptional interpersonal and leadership abilities, with a proven capacity to build trust, foster collaboration, and motivate cross-functional teams.

Our benefits package includes:

• Medical/Dental/Vision/Life Insurance and Flexible Spending
• Paid Leave - Short-term Disability (STD)
• Paid Time Off/Sick Time/ Floating Holiday
• Tuition Reimbursement
• 403 B (retirement plan)

If you are interested in this position, please visit the TASC website at www.tasc.org and apply online.

TASC is an Equal Opportunity Employer and a Drug Free workplace. The agency does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran or military status or any other protected status in accordance with federal and state law.