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Customer Success Partner Jobs in Atlanta, GA (NOW HIRING)

Finastra

Customer Success Director

Atlanta, GA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... Partner with Sales to drive renewal readiness through value articulation and stakeholder alignment

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts. The ideal candidate will have prior experience in a Customer Success Manager ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Serve as the primary strategic partner and trusted advisor to customers throughout the full ...

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Showing results 1-20

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Atlanta, GA

Customer Success Partner information

See Atlanta, GA salary details

$31.3K

$79.9K

$134.6K

How much do customer success partner jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success partner in Atlanta, GA is $79,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are popular job titles related to Customer Success Partner jobs in Atlanta, GA?

For Customer Success Partner jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Partner jobs in Atlanta, GA look for?

The top searched job categories for Customer Success Partner jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Success Partner jobs?

Cities near Atlanta, GA with the most Customer Success Partner job openings:

Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Atlanta, GA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,879 per year, or $38.4 per hour.

Client Success Partner I

SMC³ Inc

Peachtree City, GA • On-site

Other

Re-posted 25 days ago

Job description

Client Success Partner I

The Client Success Partner I role plays a critical role in ensuring current and new SMC3 customers derive maximum value from SMC3 products and services. This position supports customer onboarding, API integrations, product adoption, customer communications, and ongoing customer success initiatives across the commercial lifecycle.

Essential Functions:

  • Own customer and Alliance Partner onboarding and integrations from kickoff through go-live, including customer coordination, progress tracking, proactive follow-up, issue resolution, and go-live readiness activities.
  • Conduct client-facing product demonstrations, onboarding sessions, integration walkthroughs, and customer meetings that clearly communicate the value of SMC3 products and services.
  • Collect, validate, configure, and maintain customer-specific onboarding and integration data while ensuring accurate customer configurations and successful implementation outcomes.
  • Troubleshoot onboarding and integration issues, coordinate resolution efforts with internal teams, and maintain clear communication with customers throughout the implementation lifecycle.
  • Track and manage implementation milestones, testing progress, customer responsiveness, project risks, action items, and projected timelines to support successful customer delivery.
  • Maintain accurate documentation of customer communications, implementation activities, meeting recaps, project updates, and onboarding progress within CRM and support systems.
  • Serve as a liaison between customers and internal teams including Sales, Product, Development, and Technical Support to ensure alignment, collaboration, and positive customer outcomes.
  • Monitor and respond to customer inquiries in a timely manner while delivering a high level of customer service and customer satisfaction.
  • Gather customer feedback and collaborate with internal stakeholders to support continuous improvement initiatives, customer advocacy efforts, and operational best practices.
  • Identify potential customer growth opportunities and partner with Sales and leadership to support customer expansion initiatives.
  • Contribute to the development, refinement, and documentation of onboarding procedures, integration processes, internal knowledge resources, and operational standards.
  • Demonstrate strong ownership, accountability, responsiveness, collaboration, and follow-through in all customer and team interactions.

Qualifications/Education/Skills:

  • Bachelor's degree from an accredited four-year college or university.
  • Minimum of 1–3 years of relevant experience; LTL experience required.
  • Strong communication, presentation, organizational, and customer relationship management skills.
  • Ability to manage multiple priorities with strong attention to detail in a fast-paced environment.
  • Experience with customer onboarding, implementations, integrations, or technical support preferred.
  • Working knowledge of REST or SOAP web services and the ability to interpret XML or JSON messages preferred.
  • Experience using CRM or similar customer tracking systems.

Competencies:

  • Customer Focus
  • Problem Solving
  • Communication Skills
  • Planning & Organization
  • Adaptability
  • Attention to Detail
  • Dependability

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