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Customer Success Operations Jobs in Columbia, SC

Energy Exemplar

Customer Success Manager

North, SC · On-site

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations ...

iCIMS

Senior Manager, Customer Success

Columbia, SC · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Genesys

Sr, Manager Customer Success

Columbia, SC · On-site

Experience building scalable Customer Success processes and operational frameworks * Ability to ... thrive in fast paced environments with evolving priorities Compensation: This role has a market ...

Planful

Sales Operations Analyst

North, SC · On-site

Partner with Business Systems, Marketing Operations, Customer Success Operations, and IT teams to validate data inputs/outputs and ensure cross-system alignment. Qualifications * 2+ years in revenue ...

Wolters Kluwer

Sales Business Retention Rep

Columbia, SC · On-site

$41K - $47K/yr

Support customer advocacy efforts, including references or success stories where appropriate Operational Excellence * Maintain accurate and timely customer records in Salesforce * Document customer ...

Petco

Lead, Customer Care Operations

Sumter, SC · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... BPO operations to resolve issues and communicate customer and business impacts. * Build and ...

Cloudbeds

Manager, Account Management - NORAM

North, SC · Remote

$83K - $123K/yr

... customer success or account management team - setting goals, providing coaching, and fostering a collaborative remote culture * Possess a deep understanding of hotel operations and the ability to ...

Barnhart Crane & Rigging

Operations Manager

Columbia, SC · On-site

This is not a desk-based role success is driven by consistent presence in the yard and on job sites ... Balance changing priorities across people, equipment, and customer needs in real time * Maintain a ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Columbia, SC

Customer Success Operations information

See Columbia, SC salary details

$30.1K

$76.8K

$129.5K

How much do customer success operations jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success operations in Columbia, SC is $76,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $91,600.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are popular job titles related to Customer Success Operations jobs in Columbia, SC?

For Customer Success Operations jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Columbia, SC look for?

The top searched job categories for Customer Success Operations jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Customer Success Operations jobs?

Cities near Columbia, SC with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Columbia, SC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $76,846 per year, or $36.9 per hour.

Customer Success Manager

North, SC • On-site

Energy Exemplar
See more jobs at Energy Exemplarexternal

Full-time

Re-posted yesterday

Job description

About the Position

This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.

The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.

As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.

Key Responsibilities

  • Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
  • Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
  • Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
  • Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
  • Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
  • Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
  • Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
  • Maintain customer engagement throughout each lifecycle stage within HubSpot
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle
  • Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.

Candidate Requirements & Qualifications

  • BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
  • 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
  • Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
  • Proven capability in organizing and leading executive-level customer discussions
  • Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
  • Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
  • Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.

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