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Customer Success Operations Jobs in Minnesota (NOW HIRING)

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Through consistent engagement and operational support, the role contributes to customer retention ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Through consistent engagement and operational support, the role contributes to customer retention ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Advocate for customers internally while balancing operational feasibility and company standards ... success, account management, or B2B customer-facing roles (construction, roofing, or facilities ...

Harris

$22 - $25/hr

Gather end-user requirements for data pipelines, reporting, and operational improvements. * Use ... Interest in customer success and account support, including customer follow-up, engagement tracking ...

ZoomInfo

Customer Success Manager II

Austin, MN · On-site

$80K - $90K/yr

Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and ...

Reliable Premium Management

Be Seen First

Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

... and Operations team to bring RPM's culture and business goals to life every day. If you're ... Customer Success scorecard, scaled to the team level: * Ownership Mentality -- Leads by holding ...

ServiceNow

Customer Success Manager

Austin, MN · On-site

$89K - $133K/yr

... operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of ... You partner with our initial customers to drive product value * You develop trusted advisor ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Minnesota

Customer Success Operations information

See Minnesota salary details

$31.8K

$81.4K

$137.1K

How much do customer success operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success operations in Minnesota is $81,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Minnesota? The most popular types of Customer Success Operations jobs in Minnesota are:
What are popular job titles related to Customer Success Operations jobs in Minnesota? For Customer Success Operations jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Minnesota look for? The top searched job categories for Customer Success Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Success Operations jobs? Cities in Minnesota with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Minnesota as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $81,354 per year, or $39.1 per hour.

CUSTOMER SUCCESS PARTNER

Sally Beauty Holdings

Minneapolis, MN • On-site

Full-time

Posted 9 days ago

Job description


Customer Success Partner
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the Role
The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.
The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.
Location: Remote
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)
Key Responsibilities
  • Serve as the primary virtual point of contact for assigned accounts
  • Build and maintain strong customer relationships through phone, email, text, and virtual engagement
  • Process customer orders accurately and efficiently while resolving order-related issues
  • Proactively communicate promotions, new product launches, education opportunities, and business initiatives
  • Support customer awareness and engagement around company programs, offers, and resources
  • Partner closely with field sales teams and leadership to ensure continuity of customer support
  • Respond to customer inquiries related to products, pricing, inventory availability, and account needs
  • Support customers through service recovery situations and escalate issues appropriately when needed
  • Maintain accurate customer records and engagement activity within Salesforce
  • Monitor account trends and identify customer risks, concerns, or support opportunities

Knowledge, Skills & Abilities Requirements
Qualifications
  • 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
  • Strong communication and relationship-building skills
  • Ability to manage multiple customer accounts and priorities simultaneously
  • Highly organized with strong follow-through and attention to detail
  • Comfortable working in a fast-paced, metrics-driven environment
  • Proficiency in Microsoft Office, Salesforce and order management systems
  • Beauty industry experience preferred
  • Experience supporting customers in a virtual or remote environment preferred

Core Competencies
  • Customer Focus
  • Communication
  • Relationship Management
  • Problem Solving
  • Adaptability
  • Execution & Follow-Through
  • Collaboration
  • Organizational Agility

Success Measures
  • Maintain strong customer retention across assigned account portfolio
  • Deliver timely, accurate, and professional customer support and order processing
  • Achieve established service-level expectations for responsiveness and follow-up
  • Maintain consistent proactive outreach cadence with assigned customers
  • Increase customer awareness and participation in promotions, education, and new product launches
  • Support overall account health through ongoing customer engagement and relationship management
  • Identify and escalate customer concerns, risks, and service opportunities in a timely manner
  • Maintain accurate documentation of customer interactions and account activity within company systems
  • Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience

Working Conditions & Physical Requirements (Currently Corporate but will provide others if needed)
This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)
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