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Customer Success Operations Manager Jobs in Wichita, KS

Sales Customer Success Specialist

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Sales Customer Success Specialist

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Sales Customer Success Specialist

Buhler, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Sales Customer Success Specialist

Buhler, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Sales Customer Success Specialist

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Sales Customer Success Specialist

Buhler, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our ... Confident working independently and managing multiple priorities at once

Oversee seasonal operations including pumpkin patches and customer activities * Manage setup ... Background in agriculture, outdoor operations, or similar industries Key Traits for Success:

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Proven success managing large teams through layered leadership structures. * Strong financial ...

We help our customers extract the resources the world needs more efficiently and more sustainably ... Success looks like a high-performing leadership team driving operational excellence. Operational ...

We help our customers extract the resources the world needs more efficiently and more sustainably ... Success looks like a high-performing leadership team driving operational excellence. Operational ...

Operations Manager

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Proven success managing large teams through layered leadership structures. * Strong financial ...

Operations Manager

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Proven success managing large teams through layered leadership structures. * Strong financial ...

Operations Manager

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Proven success managing large teams through layered leadership structures. * Strong financial ...

Operations Manager

Park City, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

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Showing results 1-20

Customer Success Operations Manager information

See Wichita, KS salary details

$43.9K

$122.1K

$133.8K

How much do customer success operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success operations manager in Wichita, KS is $122,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,300.00 and $132,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What job categories do people searching Customer Success Operations Manager jobs in Wichita, KS look for?

The top searched job categories for Customer Success Operations Manager jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Customer Success Operations Manager jobs?

Cities near Wichita, KS with the most Customer Success Operations Manager job openings:

Infographic showing various Customer Success Operations Manager job openings in Wichita, KS as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $122,083 per year, or $58.7 per hour.

Vice President - Customer Success Manager

Bankers' Bank of Kansas

Wichita, KS • On-site

Other

Posted 4 days ago


Job description

Vice President - Customer Success Manager

Hot Job

Hybrid • Remote - Sales Travel - Wichita, KS

Overview

Position Type Full Time Travel Percentage Road Warrior

Description

The customer success manager (CSM) is responsible for helping Bankers' Bank of Kansas (BBOK) deliver its mission to provide exceptional experiences and value-added products and services to current bank customers and prospects. The CSM maintains a broad understanding of each customer bank and their current product and service usage, and consults with the bank leadership or operational staff on future needs. The CSM will be the primary point of contact for assigned banks; as such, he/she will be expected to build strong relationships with customers by demonstrating a high degree of professionalism, knowledge and credibility.

Compensation is base plus commission.

Essential Duties and Responsibilities:

  • Acquire and maintain in-depth product and pricing knowledge across all of the bank's lines of business
  • Stay abreast of trends in the banking industry and competitor offerings
  • Provide an excellent customer experience for customers by offering a high level of service and being a trusted advisor
  • Collaborate with various departments to identify prospects
  • Take a lead role in the sales process including participating in demos, contract and proposal negotiations, and the closing process.
  • Establish and effectively manage a short, mid and long-term sales pipeline to track business opportunities and achieve sales and revenue targets in conjunction with department goals
  • Ensure a seamless transition to the appropriate department or subject matter expert and periodically monitor customer satisfaction
  • Keep effective calling notes
  • Attend relevant banking events, conferences and tradeshows to maintain visibility, share knowledge and identify prospects
  • Maintain knowledge of and be in compliance with all rules and regulations as appropriate, including but not limited to GLBA and safeguarding customer information
  • Other duties as assigned
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Proven success working in a business development role or in business-to-business sales
  • Demonstrated ability to achieve sales goals
  • Excellent analytical and problem-solving skills
  • Effective time management and organizational skills
  • Exceptional negotiation and decision-making skills
  • Excellent verbal and written communication skills
  • The ability to travel, up to 50% of which may include overnight travel
  • Proficiency in all Microsoft Office applications