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Customer Success Operations Director Jobs in Washington

Chick-fil-A

Operations Director

Rockville, MD · On-site

$54K/yr

... customer service and have a proven track record of success in restaurant operations, we want to ... Restaurant Director. Working at a Chick-fil-A ® restaurant is more than a job - it's an ...

Chick-fil-A

Operations Director

Rockville, MD

$54K/yr

... customer service and have a proven track record of success in restaurant operations, we want to ... as a Restaurant Director. Working at a Chick-fil-A restaurant is more than a job - it's an ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded ... . Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ... as directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ... as directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely ...

Workstream

Operations Director

Rockville, MD · On-site

$90 - $120/hr

Takes good care of staff and customers by delivering the Chick-fil-A recepie Chick-fil-A Montrose ... success in a leadership role * Strong leadership and management skills, with the ability to ...

ACAMS LLC

Customer Success Specialist

Washington, DC · On-site

$24.04 - $28.85/hr

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ... as directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely ...

ACAMS

Customer Success Specialist

Washington, DC · On-site

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ... as directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Through proactive engagement, operational alignment, and customer advocacy, the role helps drive ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

Strong understanding of dental practice operations and workflows. What We Offer: * Competitive ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

Pryzm

Scaled Customer Success

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

You'll work directly with customers while also building the operational foundation that allows ... What You'll Do Customer Success & Retention * Monitor customer health across the customer base and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Washington

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the most commonly searched types of Customer Success Operations jobs in Washington?

The most popular types of Customer Success Operations jobs in Washington are:

What are popular job titles related to Customer Success Operations Director jobs in Washington?

For Customer Success Operations Director jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Washington look for?

The top searched job categories for Customer Success Operations Director jobs in Washington are:

What cities in Washington are hiring for Customer Success Operations Director jobs?

Cities in Washington with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Operations Director

Chick-fil-A

Rockville, MD • On-site

$54K/yr

Full-time

Posted 17 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,610 frontline employees who took The Breakroom Quiz

15th of 106 rated fast food restaurants

Job description

Main Responsibilities of a Restaurant Director
  • Responsible for every aspect of everyday supervision of daily operations
  • Responsible for creating and maintaining a culture that aligns with our Enterprise's Core Values
  • Takes good care of staff and customers by delivering the Chick-fil-A recepie
Job Description

Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.

Duties and Responsibilities 

  • Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
  • Lead and oversee the coordination of all aspects of restaurant operations
  • Coach and develop the leaders of the restaurant so they are equipped to lead the team
  • Meet with the Shift Managers to discuss the business and create capacity in them
  • Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
  • Strategize with the Marketing Director to increase sales and transactions through intentional promotions
  • Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
  • Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
  • Coach and mentor team members
  • Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
  • Execute the Winning Hearts Everyday program 
  • Recommend and Assist in the preparation of the weekly work schedule
  • Analyze quarterly Customer Experience Monitor reports
  • Manage the Financial Health of the business by managing and controlling expenses
  • Streamline systems & processes
  • Prepare and revise the  Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
  • Develop performance-oriented goals and accountability among FOH team members and Shift Managers

Requirements:

  • 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
  • Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

What Chick-fil-A employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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