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Customer Success Operations Analyst Jobs in Santa Rosa, CA

First American

Marketing Analyst

Santa Rosa, CA · On-site

$73K - $98K/yr

Analyze customer behavior, product performance, and market trends to identify growth and retention ... Success in This Role Success in this role means using data to influence smarter pricing, stronger ...

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Customer Success Operations Analyst information

See Santa Rosa, CA salary details

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$36

$61

How much do customer success operations analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer success operations analyst in Santa Rosa, CA is $36.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $44.13 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Success Operations Analyst jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Success Operations Analyst jobs?

Cities near Santa Rosa, CA with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,763 per year, or $36.9 per hour.

Senior Manufacturing Operations Manager

Santa Rosa, CA • On-site

Viavi Solutions
Telecommunications • 1 - 5K employees
Learn more about Viavi Solutionsexternal

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 hours ago

Key responsibilities

  • Own and drive core manufacturing KPIs including Safety, Quality, Delivery, Cost, Productivity, Scrap, and Yield.

  • Manage day-to-day operations of the entire production area to meet production schedules and customer requirements.

  • Directly manage Production Supervisors and ensure effective management of hourly teams, staffing plans, and production targets.

Job description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
The Senior Manager, Manufacturing position is accountable for end-to-end performance of an entire production group, with a strong focus on driving manufacturing metrics and key performance indicators. This role leads Production Supervisors and ensures consistent achievement of safety, quality, delivery, cost, and productivity targets. The Senior Manufacturing Manager uses data-driven decision-making to improve operational performance, sustain results, and drive continuous improvement.

Duties & Responsibilities:

Key Responsibilities:

Operational Performance & KPI Ownership

  • Own and drive core manufacturing KPIs including Safety, Quality, Delivery, Cost, Productivity, Scrap, and Yield.
  • Establish daily, weekly, and monthly performance targets and ensure consistent execution against goals.
  • Analyze performance trends, identify root causes, and implement corrective actions to improve results.
  • Ensure accurate, timely reporting and communication of manufacturing metrics to leadership.

Production & Area Management

  • Manage day-to-day operations of the entire production area to meet production schedules and customer requirements.
  • Balance labor, equipment, and materials to optimize throughput and minimize downtime.
  • Partner with Maintenance and Engineering to improve equipment reliability and equipment effectiveness.

Leadership & Supervisor Development

  • Directly manage Production Supervisors with a strong emphasis on performance accountability and KPI ownership.
  • Ensure supervisors effectively manage hourly teams, staffing plans, and production targets.
  • Drive a culture of accountability, and continuous improvement across all levels of the production team.
  • Audits and ensure corrective actions are closed on time and sustained.

Continuous Improvement & Cost Optimization

  • Drive lean manufacturing and continuous improvement initiatives tied directly to measurable KPI improvements.
  • Reduce waste, scrap, rework, and inefficiencies through structured problem-solving methodologies.
  • Drive cost reduction initiatives while maintaining safety, quality, and delivery performance.

Financial & Resource Management

  • Manage operational expenses and labor costs to meet budget and productivity targets.
  • Use metrics and data to support fact-based operational and staffing decisions.

Pre-Requisites / Skills / Experience Requirements:

Qualifications:

  • Bachelor's degree in Engineering, Operations Management, Business or related field (or equivalent experience).
  • 5+ years of manufacturing leadership experience.
  • Proven track record of driving manufacturing KPIs and improving production performance.
  • Strong understanding of manufacturing metrics, daily management systems, and performance dashboards.
  • Demonstrated ability to lead teams through change and sustain operational improvements.
  • Experience with Lean, Six Sigma, or continuous improvement frameworks.
  • Strong analytical, problem-solving, and communication skills.
  • Candidate must be a US Person as defined by USCIC (US Citizen, Green Card Holder, Approved Political Asylee)

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

111,300

to

206,700

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

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