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Customer Success Operations Analyst Jobs in Rochester, NH

Laborie

Customer Success Manager

Portsmouth, NH

... Engineering, Operations, and Commercial teams. The role also develops team capabilities ... Coach team members on stakeholder management, root cause analysis, and customer engagement * Foster ...

Laborie

Customer Success Specialist

Portsmouth, NH

Advocate for customer needs in product development, operations, and commercial strategy 3. Cross ... Analyze escalation data to identify root causes and drive continuous improvement initiatives

FocusKPI

Marketing Operations Analyst

Rochester, NH

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Derry, NH

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Concord, NH

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

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Customer Success Operations Analyst information

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$14

$33

$55

How much do customer success operations analyst jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer success operations analyst in Rochester, NH is $33.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $39.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Rochester, NH look for? The top searched job categories for Customer Success Operations Analyst jobs in Rochester, NH are:
Customer Success Operations Analyst jobs near you
Customer Success Manager

Customer Success Manager

Laborie Medical Technologies

Portsmouth, NH

Other

Posted 2 days ago

Job description

Customer Success Manager

The Customer Success Manager leads the strategy, execution, and continuous improvement of customer escalation management within the business unit. This role oversees complex, high-risk customer issues and ensures strong cross-functional alignment to drive timely resolution while protecting patient outcomes, product performance, and customer trust. This leader builds and scales escalation frameworks, elevates the Voice of the Customer (VoC), and drives systemic improvements across Quality, Engineering, Operations, and Commercial teams. The role also develops team capabilities, establishes governance, and ensures accountability across stakeholders, positioning customer success as a strategic driver of business performance.

Key Responsibilities
  • Own the escalation management framework, governance model, and operating cadence
  • Lead resolution of the most critical, enterprise-level customer escalations
  • Serve as escalation point for executive-level and high-risk customer situations
  • Establish prioritization criteria and escalation thresholds across the organization
  • Facilitate and lead cross-functional "war rooms" and executive updates
  • Hire, develop, and lead a high-performing customer success / escalation team
  • Define roles, responsibilities, and career progression within the function
  • Coach team members on stakeholder management, root cause analysis, and customer engagement
  • Foster a culture of accountability, urgency, and customer-centricity
  • Design and operationalize VoC programs across multiple channels
  • Aggregate and synthesize customer insights into actionable business intelligence
  • Translate feedback into strategic recommendations for senior leadership
  • Partner with Product, Quality, and Commercial leaders to ensure customer insights influence roadmap and decision-making
  • Elevate customer insights visibility at the executive level
  • Establish strong partnerships across: Quality & Regulatory (complaints, CAPA, adverse events), Customer Service & Commercial Operations, Technical Support & Engineering, Field Service & Clinical teams, Supply Chain & Manufacturing, Sales & Account Management
  • Drive accountability and alignment for issue resolution timelines and outcomes
  • Influence senior stakeholders to prioritize customer-impacting initiatives
  • Lead root cause analysis efforts for systemic issues and recurring escalations
  • Build and standardize SOPs for escalation handling and communication
  • Drive process optimization initiatives leveraging Lean / Six Sigma principles
  • Implement scalable tools, dashboards, and reporting to improve visibility and performance
  • Reduce recurrence rates and improve overall customer experience
  • Define standards for customer communication during escalations
  • Support and lead high-impact, executive-level customer interactions
  • Ensure consistent, transparent messaging across all customer touchpoints
  • Protect, rebuild, and strengthen customer relationships in critical situations
Qualifications
  • 10–15+ years of experience in: Customer success, quality, operations, or commercial roles within medical device / healthcare
  • 3–5+ years of people leadership experience
  • Deep understanding of: Clinical customers (hospitals, physicians, IDNs), Regulatory and quality systems (complaints, CAPA processes)
  • Demonstrated experience leading complex, cross-functional initiatives
  • Strong executive presence and stakeholder influence
  • Experience with ERP/CRM systems (e.g., SAP S4HANA, Salesforce)
Preferred
  • Lean / Six Sigma certification or equivalent process improvement experience
  • Experience building or scaling customer success or escalation management functions
  • Familiarity with complaint handling, audit readiness, and regulatory environments
Key Competencies
  • Strategic mindset with ability to translate insights into action
  • Strong leadership and team development capabilities
  • Executive-level communication and influencing skills
  • Customer-first mindset with high empathy and urgency
  • Structured problem-solving and data-driven decision making
  • Ability to operate effectively in high-pressure environments

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