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Customer Success Operations Analyst Jobs in Tennessee

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

We are building a B2B SaaS platform to network together the commercial operations of the companies ... analytics), and finally empower the network to facilitate new business model amongst network ...

Commify

Customer Success Manager

Chattanooga, TN · Hybrid

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer ... Account Management & Revenue Operations: Drive revenue and retention through proactive outreach ...

Genesys

Sr, Manager Customer Success

Nashville, TN · On-site

Familiarity with AI driven customer experience platforms and analytics tools * Experience building scalable Customer Success processes and operational frameworks * Ability to thrive in fast paced ...

Global Payments

Operations Analyst

Chattanooga, TN · On-site

We are driven by our passion for success and we are proud to deliver best-in-class payment ... We're looking for a Operations Analyst to join our ever-evolving Utility Operations team and help ...

TEKsystems

Operations Analyst

Memphis, TN

$26.44/hr

... Compliance, Operations analysis, customer service, client services, risk analysis Top Skills ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Operations Analyst

Memphis, TN · Hybrid

$26.44/hr

The ideal candidate is customer-focused, organized, and eager to learn operational processes within ... Compliance * Operations Analysis * Customer Service * Client Services * Risk Analysis ...

TEKsystems

Operations Analyst

Memphis, TN

$26.56/hr

... Compliance, Operations analysis, customer service, client services, risk analysis Top Skills ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Operations Analyst

Memphis, TN

$26.56/hr

... Compliance, Operations analysis, customer service, client services, risk analysis Top Skills ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Operations Analyst

Memphis, TN

$26.44/hr

... Compliance, Operations analysis, customer service, client services, risk analysis Top Skills ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

iCIMS

Customer Success Manager

Nashville, TN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

PILOT

Representative, Customer Success

Knoxville, TN · On-site

... operations, logistics and transportation, technology and digital innovation, construction ... Provide account level analysis and trend reporting for marketers and leadership * Plan and execute ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Tennessee

Customer Success Operations Analyst information

See Tennessee salary details

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How much do customer success operations analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer success operations analyst in Tennessee is $30.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $36.63 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Tennessee?

For Customer Success Operations Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Tennessee look for?

The top searched job categories for Customer Success Operations Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Operations Analyst jobs?

Cities in Tennessee with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Tennessee as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,724 per year, or $30.6 per hour.

Customer Success Manager

Smartwyre

Memphis, TN • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

About Smartwyre
Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $400 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America.
We are building a B2B SaaS platform to network together the commercial operations of the companies that supply the world's farmers with seeds, fertilizer, chemicals, and services, with their target markets being the United States, Europe, and Latin America. We aim to first offer SaaS applications to solve key commercial pain points (pricing, costing, quoting), then network these companies using a common data platform (transactional data exchange, product information publication, people networking, and user analytics), and finally empower the network to facilitate new business model amongst network participants.
About the role
As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll work directly in our software and leverage your super-user knowledge to help customers engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.
The company operates a "distributed" business model, but for this role there is a strong preference for candidates who reside close to key customers in Memphis, TN.
Applicants must be authorized to work in the United States without sponsorship. Please note that the company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Nevada, New York. New Jersey, Oregon, Pennsylvania, Washington and Maryland.
What you'll do
  • Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
  • Engagement growth: drive continued engagement growth by helping customers use our software to drive value
  • Strategic thinking: think creatively to identify new ways our customers can create new value from our software
  • Customer growth and renewal: use your business acumen to help us identify key growth opportunities and deliver strong customer renewals
Experience
  • 3-5+ years of experience in a customer-facing software business, preferably in the software, agriculture, manufacturing, or distribution industries
  • A keen passion for detail-oriented work - using your curiosity to use our software to enable value for customers
  • Proven ability to relate to customers, helping them use software to drive change and improve business results
  • Strong track record building alignment and relationships with business users in large and small enterprises
  • Excellent oral and written communication and presentation skills
  • Ability to prioritize and manage time effectively - prioritizing key tasks that make the most impact
Benefits
Competitive salary
Private Health (UK - BUPA) / Competitive Health Insurance (US)
Short Term / Long Term Disability Cover (US)
Critical Illness and Income Protection (UK)
Self-directed PTO
Flexible Work Location
Flexible Hours
Pension (UK) / 401k (US)

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