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Customer Success Manager Jobs in Waterloo, IA (NOW HIRING)

Goodwill

Customer Service Manager

Dysart, IA · On-site

$18/hr

One-year work experience in Retail Management, preferred * One-year customer service experience ... and success are valued and encouraged. Join our team and gain opportunities for job growth at ...

Airgas

Outside Sales Account Manager

Cedar Falls, IA · On-site

R10098921 Outside Sales Account Manager (Open) Location: Cedar Falls, IA - Filling industrial How ... customer success, sustainability and innovation. Airgas associates are empowered to share ideas ...

Airgas

Outside Sales Account Manager

Cedar Falls, IA · On-site

$65 - $90/hr

R10098921 Outside Sales Account Manager (Open)Location:Cedar Falls, IA - Filling industrialHow will ... customer success, sustainability and innovation. Airgas associates are empowered to share ideas ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Waterloo, IA

Customer Success Manager information

See Waterloo, IA salary details

$32K

$81.9K

$138K

How much do customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager in Waterloo, IA is $81,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Waterloo, IA?

The most popular types of Customer Success jobs in Waterloo, IA are:

What job categories do people searching Customer Success Manager jobs in Waterloo, IA look for?

The top searched job categories for Customer Success Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Customer Success Manager jobs?

Cities near Waterloo, IA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,905 per year, or $39.4 per hour.

Customer Success Associate

McQuade Organization

Waterloo, IA

Full-time

Re-posted 7 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply