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Customer Success Manager Jobs in Spring Hill, KS

basys

Customer Success Manager

Lenexa, KS · On-site

Customer Success Manager Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

BASYS Processing

Customer Success Manager

Lenexa, KS · On-site

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

Propio

Client Success Manager

Overland Park, KS · On-site

Maintain detailed documentation of client communications and service records using CRM platforms ... success, or customer-facing experience, preferably in a B2B environment managing a large book of ...

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Customer Success Manager information

See Spring Hill, KS salary details

$31.2K

$79.7K

$134.4K

How much do customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager in Spring Hill, KS is $79,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What cities near Spring Hill, KS are hiring for Customer Success Manager jobs?

Cities near Spring Hill, KS with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Spring Hill, KS as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,731 per year, or $38.3 per hour.

Customer Success Manager

Lenexa, KS

Complete Staffing
1 - 10 employees
Learn more about Complete Staffingexternal

Contractor

Posted 11 days ago

Job description

Customer Success Manage

Location: Lenexa, KS

Employment Type: Contract-to-Hire

Schedule: Monday–Friday | Hybrid schedule available after training

Complete Staffing is partnering with a growing payment technology company in Lenexa, KS to identify a Customer Success Manager to join their team. This is an excellent opportunity for someone with experience in financial services, payment processing, or customer success who enjoys building relationships, solving complex problems, and helping clients achieve better business outcomes.

This role combines relationship management, account consulting, risk mitigation, and customer retention. The ideal candidate is analytical, proactive, highly organized, and comfortable serving as a trusted advisor to a portfolio of business clients.


As a Customer Success Manager, you will manage and strengthen relationships with merchants across a variety of industries. You'll work closely with clients to understand their payment processing needs, identify opportunities for improvement, mitigate risk, and provide solutions that support both customer satisfaction and retention.

You'll also collaborate with internal teams, banking partners, and third-party vendors to resolve issues and ensure clients receive a high level of service.


Key Responsibilities

  • Manage a portfolio of merchant relationships through regular written and verbal communication.
  • Serve as a trusted consultant to merchants regarding payment processing solutions, identifying opportunities to improve efficiency, reduce costs, and mitigate risk.
  • Review merchant processing activity and history to identify trends, opportunities, and potential concerns.
  • Recommend appropriate solutions based on each merchant's unique processing needs, including equipment, processing plans, and other services.
  • Partner with internal teams to provide timely and effective support to merchants.
  • Communicate proactively with merchants, partners, and internal teams regarding issues, requests, and expected resolution timelines.
  • Investigate and resolve complex issues involving merchants, banking partners, third-party vendors, and internal departments.
  • Monitor and mitigate account and processing risk in accordance with banking and card-network requirements.
  • Conduct scheduled outreach and account reviews designed to strengthen relationships and improve customer retention.
  • Manage inbound and outbound calls and respond to email communications in a timely and professional manner.
  • Develop and deliver educational resources and training to help merchants improve their payment processing performance.
  • Assist with PCI compliance remediation and outstanding compliance requirements.
  • Support merchant re-application processes from start to finish, coordinating documentation, follow-up, and timely submission. Additional compensation is available for successfully completed applications.
  • Assist with onboarding and training new team members or participating in shadowing sessions as needed.
  • Consistently meet established goals related to customer retention, growth, service, and account performance.
  • Utilize AI tools and technology to improve efficiency, problem-solving, and overall customer support.
  • Perform other duties and projects as assigned.


Job Requirements

  • 3+ years of experience in customer success, customer service, financial services, payment processing, or a related field.
  • Strong understanding of customer-focused account management and relationship building.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving and analytical abilities.
  • Ability to analyze client and transaction data and translate findings into actionable recommendations.
  • Strong interpersonal skills and the ability to build relationships with a wide range of clients.
  • Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Demonstrated ability to develop client-focused solutions based on customer needs.
  • Proficiency with Microsoft Office Suite and CRM systems.
  • Bachelor's degree in Business Administration, Accounting, Marketing, or a related field is preferred.
  • Bilingual candidates may be eligible for additional compensation.