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Customer Success Manager Jobs in Roland, IA (NOW HIRING)

Afni

Remote Customer Service Representative

Ames, IA · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... time management in a home office setting. * Customer service experience: Minimum 1 year in a ...

Taco John's of Iowa Inc

ASSISTANT MANAGER

Ames, IA · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Your attention to detail, great leadership skills, and the ability to build relationships with customers to create repeat business ensures your success as the Assistant Manager. WORK SCHEDULE This is ...

Taco John's of Iowa

ASSISTANT MANAGER

Ames, IA

$17 - $19/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Your attention to detail, great leadership skills, and the ability to build relationships with customers to create repeat business ensures your success as the Assistant Manager. WORK SCHEDULE This is ...

Taco John's

ASSISTANT MANAGER

Ames, IA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Your attention to detail, great leadership skills, and the ability to build relationships with customers to create repeat business ensures your success as the Assistant Manager. WORK SCHEDULE This is ...

Emerson

Product Manager

Marshalltown, IA

  • Medical

  • Dental

  • Vision

  • Retirement

... success. This role is intended to work globally with customers, sales, world area marketing, and engineering to provide solutions with our current products, support the development and/or management ...

Emerson Group

Product Manager

Marshalltown, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... success. This role is intended to work globally with customers, sales, world area marketing, and engineering to provide solutions with our current products, support the development and/or management ...

Hajoca Corporation

Profit Center Manager

Ames, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

McDonald Supply is one of those trade names and is looking for a Profit Center Manager at their ... customers and vendors. * Be able to interpret financial report data to determine the success ...

MCI Careers

Remote Mortgage Customer Service Representative

Iowa, IA · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create and maintain customer CRM records with accurate call details * Accurately document call ... success of a globally expanding, industry-leading organization. This position supports customer ...

Sally Beauty

Store Manager

Ames, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

Emerson

Product Manager

Marshalltown, IA

  • Medical

  • Dental

  • Vision

  • Retirement

Manage field trials and new product introduction programs to support early customer adoption and market success. * Develop marketing collateral, product bulletins, and training materials for newly ...

Emerson Group

Product Manager

Marshalltown, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Manage field trials and new product introduction programs to support early customer adoption and market success. * Develop marketing collateral, product bulletins, and training materials for newly ...

Emerson

Product Manager

Marshalltown, IA

  • Medical

  • Dental

  • Vision

  • Retirement

Manage field trials and new product introduction programs to support early customer adoption and market success. * Develop marketing collateral, product bulletins, and training materials for newly ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Roland, IA

Customer Success Manager information

See Roland, IA salary details

$31.4K

$80.3K

$135.3K

How much do customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager in Roland, IA is $80,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What cities near Roland, IA are hiring for Customer Success Manager jobs?

Cities near Roland, IA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Roland, IA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,290 per year, or $38.6 per hour.

Remote Customer Service Representative

Afni

Ames, IA • On-site

$14.50 - $15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start between $14.50 and $15/hr plus bonus. 

To qualify for this position, you must live in Iowa.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate – Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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