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Customer Success Manager Jobs in Perry Hall, MD (NOW HIRING)

CPower Energy

Customer Success Lead

Baltimore, MD · On-site

$100 - $125/hr

Customer Success Lead Full Time Baltimore, MD, US 25 days ago Requisition ID: 1166 Salary Range: $105,000.00 To $125,000.00 Annually Note: Base salary offers for this position may vary based on ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Perry Hall, MD

Customer Success Manager information

See Perry Hall, MD salary details

$31K

$79.3K

$133.7K

How much do customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager in Perry Hall, MD is $79,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Perry Hall, MD look for?

The top searched job categories for Customer Success Manager jobs in Perry Hall, MD are:

What cities near Perry Hall, MD are hiring for Customer Success Manager jobs?

Cities near Perry Hall, MD with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Perry Hall, MD as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $79,317 per year, or $38.1 per hour.

Enterprise Customer Success Manager - Louisiana State Lead

Impruvon

Baltimore, MD • On-site

$95K - $118K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Enterprise Customer Success Manager - Louisiana State Lead
Department: Customer Success
Employment Type: Full Time
Location: Remote - USA
Reporting To: Chief Customer Officer
Compensation: $95,000 - $118,000 / year
Description
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
As part of the Customer Experience team, the Enterprise Customer Success Manager - Louisiana State Lead will serve as the strategic leader for Impruvon's Medication Management customer success programming across Louisiana. This role is responsible for ensuring successful implementation, adoption, and expansion of the Impruvon platform across participating providers throughout the state.
The Enterprise CSM will own executive relationships with program stakeholders and partner organizations while leading and mentoring a team of In-State Customer Success Managers responsible for provider engagement and frontline program support. This role requires strong leadership, program management, and the ability to drive measurable outcomes across complex healthcare and government environments.
Key Responsibilities
Enterprise Program Leadership
  • Serve as the primary strategic owner of programming within the state, ensuring program success across participating providers.
  • Manage relationships with stakeholders across multiple levels including agency leadership, executive sponsors, program administrators, provider executives and clinical leaders.
  • Own full-stack customer success support across software, hardware, and services for the enterprise program.
  • Lead large-scale program deployments and implementations including:
    • Program planning and coordination
    • Cross-functional collaboration with Product, Engineering, and Operations
    • Platform configuration and readiness
    • Quality assurance (QA)
    • Go-live execution and post-implementation optimization
  • Drive enterprise adoption and outcomes across the provider network.
  • Deliver executive-level communications including quarterly business reviews (QBRs), performance reporting, and program updates.
  • Partner closely with Product and Engineering teams to represent enterprise customer needs, capture feedback, and influence product roadmap priorities.
  • Ensure strong program performance across key success metrics including adoption, program health, satisfaction, and measurable ROI.
Team Leadership & People Management
  • Lead and manage a team of 1-3 In-State Customer Success Managers supporting providers across the state.
  • Serve as the first point of escalation for customer issues and help resolve complex provider challenges.
  • Partner with the CCO on recruiting and hiring activities, including job description development, interview planning, and candidate evaluation.
  • Onboard and train new In-State Customer Success Managers, maintaining and improving onboarding guides and enablement materials.
  • Support the growth and development of team members through:
    • Regular 1:1 meetings
    • Performance reviews
    • Individual development plans
    • Coaching and mentorship
  • Contribute to building a scalable Customer Experience organization capable of supporting continued enterprise and government program growth.
Strategic Growth & Program Development
  • Act as the internal program leader for the providers in the state, ensuring alignment between customer needs and Impruvon's strategic goals.
  • Identify and implement operational improvements that scale the customer experience as enterprise programs expand.
  • Lead and support upsells and expansion opportunities within the enterprise program.
  • Document customer insights, feature requests, and program feedback to inform product development and roadmap planning.
  • Represent Customer Success in cross-functional initiatives and executive-level strategic discussions.
Key Performance Indicators (KPIs)
Success in this role will be measured through:
  • Net Revenue Retention (NRR)
  • Renewal Rate
  • Upsell and Expansion Revenue
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Health Score
  • Enterprise Implementation and Go-Live Success
  • Adoption Across Participating Providers
What Success Looks Like
  • Deep Partnership: You have developed a meaningful, trusting relationship with program stakeholders. They view Impruvon not just as a vendor, but as a critical strategic partner in their mission to improve resident safety and program accountability.
  • Operational Harmony: The "State Model" for software deployment is seen as a gold standard within the company, characterized by high adoption rates, minimal deployment friction, and measurable ROI for providers.
  • Team Excellence: You have built a high-performing In-State CSM team that feels supported, coached, and empowered to navigate the unique challenges of frontline healthcare environments.
  • Program Expansion: Your leadership has secured the program's longevity through high renewal rates and the identification of new opportunities to expand Impruvon's impact within the state's healthcare ecosystem.
Skills, Knowledge, & Experience
Requirements
  • 7+ years of experience in Customer Success, Enterprise Account Management, or a similar customer-facing role, preferably within healthcare SaaS.
  • Demonstrated success managing large enterprise or government accounts with complex stakeholder environments.
  • Direct people management experience leading, hiring, onboarding, and developing customer success or account management teams.
  • Strong program and project management skills with experience delivering multi-site implementations.
  • Excellent communication skills with executive presence and experience engaging C-suite and public sector stakeholders.
  • Ability to balance strategic program leadership with tactical execution.
  • Experience with customer success tools and platforms (e.g., HubSpot, JIRA, Confluence, or similar systems).
  • Healthcare industry knowledge including HIPAA, DEA compliance, and electronic medical records (Epic, Cerner, Meditech, etc.) strongly preferred.
  • Ability to travel up to 25% of the time.
  • Must reside in, or be willing to relocate to, Louisiana prior to start date.
Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k) retirement plan
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply