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Customer Success Manager Jobs in Leduc, AB (NOW HIRING)

York Group

Client Success Manager

Edmonton, AB · On-site

Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in theirconstruction dealings with York Realty Inc. Acting as the primary liaison between York Realty ...

York Group

Client Success Manager

Edmonton, AB · On-site

Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Acting as the primary liaison between York Realty ...

Keyloop

Sales Account Manager

Edmonton, AB · On-site

Coordinate cross-functional teams (sales, professional services, customer success) to deliver ... Proven experience in account management, preferably within the SaaS or software sector. * Strong ...

Miratech

Delivery Director

Edmonton, AB · On-site +1

Own customer success throughout implementations and build trusted relationships with enterprise stakeholders. * Establish, scale, and continuously improve MiraCloud's project management practice ...

Netagen

Account Manager

Edmonton, AB · Remote

... customer success. The Account Manager owns, nurtures, and expands relationships within an assigned portfolio of existing clients. This role focuses on understanding each client's business priorities ...

Netagen

Account Manager

Edmonton, AB · On-site

... customer success. The Account Manager owns, nurtures, and expands relationships within an assigned portfolio of existing clients. This role focuses on understanding each client's business priorities ...

Recruitment Partners

Account Manager

Edmonton, AB

... support customer success. The ideal candidate will bring a proven sales background, a hunter ... Manage the sales cycle from initial engagement through contract execution * Grow existing accounts ...

New

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

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Customer Success Manager information

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What cities near Leduc, AB are hiring for Customer Success Manager jobs?

Cities near Leduc, AB with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Leduc, AB as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Client Success Manager

York Group

Edmonton, AB • On-site

Full-time

Posted 18 days ago

Job description

About York

At York, we are bold, fast, and relentlessly focused on what matters:our clients.


While others get lost in the bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts.


This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.


This is who we work. This is how we win.


Position Summary
The Client Success Manager ensures successful outcomes for tenants and clients in theirconstruction dealings with York Realty Inc. Acting as the primary liaison between York Realty Inc., itstenants, York Construction Inc., and other general contractors, this role oversees construction anddevelopment processes to deliver high-quality projects on time and within budget.


Key Responsibilities

Owners Representative

  • Oversee general contractors completing landlord work in both new build and tenantimprovement scenarios.
  • Champion projects and guide project teams through the Project Lifecycle
  • Maintain consistent communication with the project team including tenants, internal& external stakeholders, contractors, etc.
  • Other duties as assigned


Project Management

  • Initiating
    • Review and interpret tenant lease agreements to understand landlordobligations.
    • Identify and manage project risks in collaboration with stakeholders.
  • Planning
    • Lead the develop the Project Plan that defines scope, budget, and schedule incoordination with internal and external teams
  • Monitor & Controlling
    • Ensure tenant, client, and corporate quality standards are upheld throughoutthe project.
    • Manage tenant relationship throughout by understanding their goals andrepresenting their best interests
    • Participate in project meetings and contribute to decision-making
    • Own and manage the project budget, leading the Change Managementprocess (CCN, CO) to track and escalate additional costs.
    • Monitor and control the project schedule, ensuring milestones are met whileminimizing delays and cost overruns.
    • Maintain project status reporting and present updates to management andsenior leadership.
  • Closing
    • Work with project teams and stakeholders to ensure budget and scopecloseout.
    • Document Planned vs. Actual project outcomes for lessons learned andcontinuous improvement initiatives.


What you bring to York

  • 1-2 years' experience with Project Management in the construction or real estate sectors
  • Proven ability to forge, grow and maintain positive relationships with multiple groups
  • Sense of urgency and able to manage multiple priorities simultaneously and meet the timedemands of unpredictable activities; capable of handling pressure and challenges in adynamic business environment
  • Strong attention to detail and work accuracy
  • Developed interpersonal, communication, and organizational skills
  • Ability to work collaboratively with a positive attitude


Core Competencies

  • Problem Solving
  • Risk Management
  • Financial Management
  • Schedule Management
  • Communication
  • Construction Knowledge
  • Relationship Management

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