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Customer Success Manager Jobs in Lancaster, SC (NOW HIRING)

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

LPL Financial

VP, Success Manager

Fort Mill, SC · Remote

$129K - $215K/yr

The VP, Success Manager will be responsible for deepening the value we provide to key institution ... Extensive knowledge of the client segment, organization, product, industry, and end customer ...

New

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Work with other departments (Sales, Engineering, Customer Success, Billing Operations, Delivery ... Manage the Return Material Authorization process for the installed customer base * Assist in the ...

Ametek

Customer Support Manager, Petro

Fort Mill, SC · On-site

Work with other departments (Sales, Engineering, Customer Success, Billing Operations, Delivery ... Manage the Return Material Authorization process for the installed customer base * Assist in the ...

AMETEK, Inc.

Customer Support Manager, Petro

Fort Mill, SC · On-site

$95 - $115/hr

Work with other departments (Sales, Engineering, Customer Success, Billing Operations, Delivery ... Manage the Return Material Authorization process for the installed customer base * Assist in the ...

LPL Financial

AVP, Client Feedback

Fort Mill, SC · Remote

$86K - $144K/yr

... success while helping clients pursue their financial goals. Job Overview: The Assistant Vice ... CRM tools, case management platforms, and/or operational workflows. * 3+ years' experience in the ...

Junk King Rock Hill, SC

Gerente general

Indian Land, SC · On-site

$21 - $25/hr

Si le gusta trabajar al aire libre, mantenerse activo y ser parte de un equipo ganador, ¡este trabajo es para usted! El gerente es responsable de todas las operaciones diarias, incluida la ...

South Piedmont Community College

Success Navigator

Monroe, NC · On-site

$18.25 - $24/hr

... managing a high volume of in-person interactions, phone calls, multiple email accounts, and the ... This is a customer service focused role, where responsibilities include greeting guests, answering ...

Vaco LLC

Manager, Strategic Finance

Rock Hill, SC · On-site

The position partners closely with Accounting, Finance, Operations, IT, Sales, and Customer Success ... The Revenue Quality Manager provides data-driven recommendations to senior finance leadership to ...

New

Bridgeway

Customer Account Manager

Charlotte, NC · On-site

About the position The Customer Account Manager serves as the daily point of contact, relationship manager for our most important clients, and is accountable for achieving the annual growth budget ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Lancaster, SC

Customer Success Manager information

See Lancaster, SC salary details

$27.7K

$70.8K

$119.4K

How much do customer success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success manager in Lancaster, SC is $70,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Lancaster, SC?

The most popular types of Customer Success jobs in Lancaster, SC are:

What job categories do people searching Customer Success Manager jobs in Lancaster, SC look for?

The top searched job categories for Customer Success Manager jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Customer Success Manager jobs?

Cities near Lancaster, SC with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Lancaster, SC as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $70,842 per year, or $34.1 per hour.

Customer Success Specialist I

Paymentus

Charlotte, NC • On-site

Full-time

Re-posted 21 days ago

Job description

Essential Functions/ Responsibilities
  • Responds to Customer requests for reporting.
  • Work with Accounting to answer inbound customer billing questions/provide billing reports.
  • Works with Finovera team on any troubleshooting escalations.
  • Identify if billers requested are supported by Finovera. Determine if biller should be added based on success & MFA rates and if so, work with Banking & Fintech DEV to enable for ebills and/or AutoPay on Paymentus.
  • If Finovera doesn't support biller being requested, work to add URL through Finovera ticket, search for immutable ID, and enable on Paymentus side.
  • Provides final approval for the merging or deletion of a provider. Responsible for client communication on any changes.
  • Responsible for Customer Notification and Updates on mass connectivity issues with a provider.
  • Responsible for Customer Communication on upcoming maintenance and scheduled down time in Prod/Sandbox.
  • Responsible for monitoring and evaluating performance of billlers and providing a recommendation on disabling for ebills/autopay.
  • Monitor and respond to service@finovera and partnersupport@finovera inquiries. Notify end users of payment failures that also failed with Finovera DEV retries within 24 hours.
  • Provide updates for support team on PCS /FCS tickets

Education and Experience
  • Bachelor Degree a plus
  • Good organizational skills, knowledgeable in goal-setting practices
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding client service skills and dedication to providing exceptional client care
  • Exceptional listening and analytical skills

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
Minimal travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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