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Customer Success Manager Jobs in Howell, MI (NOW HIRING)

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... CRM tools. * Comfort with numbers and basic financial calculations, including reviewing credit card ...

Autodesk

Manager, Technical Adoption, AMER

Novi, MI · On-site

$97K - $174K/yr

Job Requisition ID # 26WD100034 Position Overview Autodesk Customer Success is looking for a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists.

GHSP

Business Unit Manager

Novi, MI · On-site

Business Unit ManagerLead the Team Behind the Customer Success. Great products don't happen by ... At GHSP, our Business Unit Managers are trusted business leaders responsible for the overall ...

Connect Force

Sales Engineer ( Urgent Hire)

Wixom, MI

$90K - $100K/yr

Bachelor's degree in Business, Engineering, Manufacturing, or a related field (or equivalent experience). * 3+ years of experience in Key Account Management, Technical Sales, Customer Success ...

Connect Force

Sales Engineer ( Urgent Hire)

Novi, MI

$90K - $100K/yr

Bachelor's degree in Business, Engineering, Manufacturing, or a related field (or equivalent experience). * 3+ years of experience in Key Account Management, Technical Sales, Customer Success ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Howell, MI

Customer Success Manager information

See Howell, MI salary details

$30.4K

$77.7K

$131K

How much do customer success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success manager in Howell, MI is $77,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Howell, MI? The most popular types of Customer Success jobs in Howell, MI are:
What job categories do people searching Customer Success Manager jobs in Howell, MI look for? The top searched job categories for Customer Success Manager jobs in Howell, MI are:
What cities near Howell, MI are hiring for Customer Success Manager jobs? Cities near Howell, MI with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Howell, MI as of August 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,729 per year, or $37.4 per hour.

Business Development & Client Success Manager

MARTIN Technologies

Novi, MI • On-site

$60K - $80K/yr

Full-time

Re-posted 4 days ago

Job description

Business Development & Client Success Manager
Location: Metro Detroit, Michigan
Job Type: Full-Time
Work Location: 100% Onsite (Travel between MARTIN Technologies facilities and customer locations throughout Metro Detroit)
Compensation: $60,000 - $80,000 annually (Based on experience, qualifications, and demonstrated skills)
Travel: Local travel required.
Work Authorization: Applicants must be authorized to work in the United States. MARTIN Technologies does not provide visa sponsorship for this position. Candidates requiring current or future visa sponsorship will not be considered. This is a 100% onsite position; candidates residing outside the Metro Detroit area will not be considered.
About MARTIN Technologies
MARTIN Technologies is a global leader in engineering, manufacturing, testing, and technology solutions serving the automotive, aerospace, defense, and mobility industries. We partner with leading OEMs and Tier 1 suppliers to deliver innovative engineering services, workforce solutions, and operational excellence from concept through production.
Position Summary
MARTIN Technologies is seeking a highly motivated Business Development & Client Success Manager to drive business growth, strengthen client relationships, and support workforce operations across key customer accounts.
This role serves as the primary liaison between MARTIN Technologies, our employees working at customer locations, and our clients. The successful candidate will focus on expanding existing business partnerships, identifying new opportunities for growth, supporting employee engagement, and ensuring exceptional customer satisfaction.
The ideal candidate is a relationship builder, strategic thinker, and self-starter who understands how large organizations operate and can effectively communicate with customers, leadership teams, and employees. This individual should always be looking for ways to grow business, improve client partnerships, increase revenue opportunities, and elevate the MARTIN Technologies brand.
Key Responsibilities
Business Development & Revenue Growth
  • Develop and maintain strong relationships with client leadership and key decision-makers.
  • Identify opportunities to expand MARTIN Technologies' services within existing customer accounts.
  • Continuously seek opportunities to generate additional business and increase account revenue.
  • Promote MARTIN Technologies' engineering, manufacturing, technical, and workforce capabilities.
  • Develop strategies that strengthen long-term customer partnerships and support sustainable business growth.
  • Collaborate with internal leadership to identify and pursue new business opportunities.
  • Represent MARTIN Technologies professionally during client meetings, site visits, networking events, and business reviews.
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts.
  • Build trusted relationships through consistent communication and outstanding customer service.
  • Understand client operations, workforce needs, and future business objectives to anticipate opportunities.
  • Address client concerns promptly while maintaining strong long-term partnerships.
  • Provide leadership with regular updates on customer feedback, operational trends, and potential growth opportunities.
Employee Success & Workforce Engagement
  • Build strong relationships with employees assigned to customer locations.
  • Conduct regular employee check-ins to improve engagement, retention, and overall job satisfaction.
  • Act as a trusted employee advocate by assisting with workplace concerns and helping employees succeed.
  • Work collaboratively with client leadership to identify advancement and career growth opportunities for high-performing employees whenever appropriate.
  • Promote a positive culture that reflects MARTIN Technologies' commitment to professionalism, accountability, and employee success.
Operations & Administrative Support
  • Review, verify, and approve employee timecards for payroll processing.
  • Monitor attendance, scheduling, workforce updates, and daily operational activities.
  • Support onboarding, employee documentation, and workforce administration.
  • Maintain accurate reports using Microsoft Office and company systems.
  • Coordinate with Recruiting, HR, Payroll, and Operations to ensure smooth workforce management and exceptional client support.
Internal Collaboration
  • Partner closely with Recruiting, HR, Payroll, Operations, and Leadership teams.
  • Share customer insights, workforce trends, and operational updates that support strategic business decisions.
  • Communicate potential business opportunities and client needs to leadership.
  • Help develop long-term account growth strategies that strengthen MARTIN Technologies' market presence.
Qualifications
Required
  • Bachelor's degree in Business, Marketing, Management, Human Resources, or a related field preferred (or equivalent professional experience).
  • Minimum of 5 years of experience in business development, account management, customer success, operations, staffing, or a related field.
  • Excellent business development and relationship management skills.
  • Outstanding communication, presentation, negotiation, and interpersonal abilities.
  • Strong organizational, analytical, and problem-solving skills.
  • Advanced computer proficiency, including Microsoft Excel, Word, Outlook, and PowerPoint.
  • Ability to manage multiple priorities while maintaining exceptional attention to detail.
  • Valid driver's license with the ability to travel throughout Metro Detroit.
Preferred Qualifications
  • Experience supporting engineering, manufacturing, automotive, or technical service organizations.
  • Experience working with enterprise-level customer accounts.
  • Experience with CRM, ATS, HRIS, payroll, or workforce management systems.
  • Familiarity with workforce planning and customer account growth strategies.
What We're Looking For
The ideal candidate is someone who:
  • Is passionate about building lasting customer relationships.
  • Naturally identifies opportunities to grow existing business and generate new revenue.
  • Enjoys working with both customers and employees.
  • Is confident communicating with executives, managers, and frontline employees.
  • Is highly organized, technology-savvy, and detail-oriented.
  • Thinks strategically while executing operational responsibilities.
  • Demonstrates professionalism, integrity, and a strong customer-first mindset.
  • Represents MARTIN Technologies with enthusiasm, confidence, and pride.

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