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Customer Success Manager Jobs in Cold Spring, KY

Organized Living

Customer Success Specialist

Sharonville, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary The Customer Success Manager serves as the primary business partner for an assigned portfolio of dealer accounts, driving revenue growth, customer retention, product and software adoption.

Organized Living

Customer Success Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary The Customer Success Manager serves as the primary business partner for an assigned portfolio of dealer accounts, driving revenue growth, customer retention, product and software adoption.

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

Everseen LTD

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Ability to manage multiple customer accounts and priorities simultaneously * Highly organized with ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Cold Spring, KY

Customer Success Manager information

See Cold Spring, KY salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager in Cold Spring, KY is $80,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What cities near Cold Spring, KY are hiring for Customer Success Manager jobs?

Cities near Cold Spring, KY with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Cold Spring, KY as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,748 per year, or $38.8 per hour.

Customer Success Manager (Mid-Market)

ConstructConnect

Cincinnati, OH • On-site

Full-time

Posted 12 days ago

Job description

Overview
This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.
The Opportunity
The Customer Success Manager is responsible for maintaining ongoing relationships with customers after the initial purchase of ConstructConnect products. The Customer Success Manager will drive adoption, upsell/cross-sell, and retention within assigned customer accounts.
Responsibilities
What You'll Be Doing
  • Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor - Mid-Market segment.
  • Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
  • Maintain established uplift and retention rates.
  • Acquire a working knowledge of ConstructConnect products, contractors' workflows, industry trends, and competitive offerings.
  • Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
  • Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
  • Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
  • Solicit feedback from customers to enhance the customer experience.
  • Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
  • Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.

Qualifications
What You Bring to the Team
  • Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values.

Physical Demands and Work Environment:
  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
  • All team members must reside and perform their work within the United States.

E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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