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Customer Success Manager Jobs in Colchester, VT (NOW HIRING)

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Customer Success Manager

Burlington, VT · On-site

$70 - $90/hr

Commensurate with experience Brandhub is looking for a Customer Success Manager to serve as a dedicated partner to one of our largest enterprise clients. You'll be embedded with the client's team ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Colchester, VT

Customer Success Manager information

See Colchester, VT salary details

$33.5K

$85.7K

$144.5K

How much do customer success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success manager in Colchester, VT is $85,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $102,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What cities near Colchester, VT are hiring for Customer Success Manager jobs?

Cities near Colchester, VT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Colchester, VT as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,785 per year, or $39.8 per hour.

Customer Success Manager

Cornerstone OnDemand

Burlington, VT • On-site

Other

Posted 6 days ago

Job description

The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner’s lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy.

As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to seeing maximum value from the Cornerstone solution. Engaging across the customer’s organization and internally within Cornerstone, the CSM “quarterbacks” experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions.

In this role you will:

  • Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.

  • Collaborate with Account Managers to set outcomes and measurable objectives with the customer.

  • Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.

  • Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.

  • Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.

  • Work across the customer’s business organization to communicate the value of these solutions to their team and executives.

  • Advocate on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements.

  • Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.

  • Provide industry insights, guidance and recommendations to drive customer strategic outcomes.

  • Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.

  • Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.

  • ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed.

You’ve got what it takes if you...

  • Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or other applicable field.

  • Have a minimum of 3 years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill.

  • Are highly detail-oriented and able to manage multiple projects simultaneously.

  • Are organized and methodical with excellent follow-up to meet customer expectations and deadlines.

  • Have excellent communication, presentation, consulting and analytical skills.

  • Have passion for customer success.

  • Enjoy working in a fast-paced, dynamic organization.

  • Are able to adapt changes in roles and responsibilities.

  • Are able to travel up to 15-30%.

Extra dose of awesome if you have.. .

  • SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation

  • MBA or other graduate degree

  • Salesforce, Seismic, and Gainsight experience

  • Public sector, higher ed, Federal government experienc

#LI-remote

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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About Cornerstone onDemand

Sourced by ZipRecruiter

Cornerstone OnDemand (CSOD) is at a critically important juncture in the company's lifecycle. CSOD is the world's largest and most successful stand-alone unified Talent Management company and one of the world's largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

Year founded

1999

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