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Customer Success Manager Jobs in Colchester, VT (NOW HIRING)

PetsApp

Customer Success Manager

Burlington, VT · On-site

$70 - $90/hr

Commensurate with experience Brandhub is looking for a Customer Success Manager to serve as a dedicated partner to one of our largest enterprise clients. You'll be embedded with the client's team ...

Agilent

Community Operations Intern

Burlington, VT · On-site

$19 - $24/hr

This role is designed for individuals passionate about digital engagement, process improvement, and customer success. You will work closely with product managers, content specialists, and technical ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Colchester, VT

Customer Success Manager information

See Colchester, VT salary details

$32.4K

$82.8K

$139.5K

How much do customer success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success manager in Colchester, VT is $82,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What cities near Colchester, VT are hiring for Customer Success Manager jobs?

Cities near Colchester, VT with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Colchester, VT as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,785 per year, or $39.8 per hour.

Customer Success Manager

PetsApp

Burlington, VT • On-site

$70 - $90/hr

Other

Posted 4 days ago

Job description

Location: Burlington, VT Salary Range: Commensurate with experience

Brandhub is looking for a Customer Success Manager to serve as a dedicated partner to one of our largest enterprise clients. You'll be embedded with the client's team, serving as their primary point of contact for everything related to the Brandhub platform: day-to-day questions, feature training, and making sure the people actually using the platform know how to get the most out of it.

About Brandhub

Brandhub is the operating system for trade marketing. We help leading consumer brands plan, execute, and track field marketing activations — capturing rich operational data at every step. Our clients include some of the biggest names in the alcohol beverage space. For our largest clients, we build custom, deep integrations that make Brandhub a core part of how their teams operate every day.

The Role

You’ll be the person this client's team turns to when they have a question, need a refresher, or are trying to figure out how to use a new feature. Over time, you'll understand how they work as well as they do — their workflows, their pain points, the quirks of their org. That familiarity is the job.

You'll also be the bridge between the client and Brandhub's internal teams. When the client has feedback or needs something, you'll know how to bring that back in a way that actually gets heard and acted on.

What You’ll Do Day-to-Day Client Support
  • Be the primary point of contact for your client's platform users — answering questions, troubleshooting issues, and making sure things keep moving.
  • Build enough familiarity with the client's workflows that you can anticipate what they need, not just react to what they ask.
  • Manage and prioritize incoming requests across a large, distributed user base.
  • Know when to solve something yourself and when to loop in product or engineering.
Training & Feature Adoption
  • Lead training sessions when new features ship — helping users understand not just what changed, but why it matters for how they work.
  • Create clear, practical training materials and videos that actually get used (not just filed away).
  • Track adoption across the user base and proactively reach out when usage patterns suggest someone is stuck or underutilizing the platform.
  • Translate complex platform capabilities into plain language for users who aren't thinking about software — they're thinking about their programs.
Client Partnership
  • Show up as a member of the client's extended team — present, reliable, and invested in their success.
  • Run regular check-ins with key stakeholders and surface relevant updates from Brandhub's product roadmap.
  • Bring client feedback back to internal teams in a structured, useful way.
  • Help the client connect the dots between how they're using Brandhub and the outcomes they care about.
Experience
  • 3–5 years in a Customer Success, Account Management, or Client Services role — experience working closely with a single large account is a plus.
  • Background in B2B SaaS or platform products; comfortable working with software users at varying levels of technical comfort.
  • Experience running training or enablement programs — building materials, leading sessions, and following up on adoption and a passion for doing it.
Skills
  • People-oriented — you enjoy starting and building new relationships
  • Strong communicator: clear in writing, confident in meetings, and good at reading the room.
  • Good at building trust, especially with people who are initially skeptical or resistant to change.
  • Self-directed — you manage your own time and priorities without needing a lot of hand-holding.
Nice to Have
  • Background in trade marketing, CPG, retail, or the alcohol beverage industry.
  • Experience working as an embedded or dedicated resource within a client's organization.
  • Familiarity with building training documentation or help content.

Select is an equal opportunity employer and highly values diversity. Select does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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