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Customer Success Manager Jobs in Center Line, MI

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

Workiva

Spring 2027 Intern - Customer Success

Warren, MI · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

Coloplast

Account Success Manager

Detroit, MI · On-site

$85 - $95/hr

The Account Success Manager is a field-based extension of the Territory Management and Referral ... Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to ...

New

Deloitte

Deployment Success Manager

Detroit, MI · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Coloplast

Account Success Manager - Michigan

Detroit, MI · On-site

$85 - $95/hr

The Account Success Manager is a field-based extension of the Territory Management and Referral ... Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to ...

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Customer Success Manager Employment Type: Full-time Work Location: Onsite - Farmington Hills, Michigan Job Summary: The Systems Analyst I is an entry-level to early-career role responsible for ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Center Line, MI

Customer Success Manager information

See Center Line, MI salary details

$30.5K

$78K

$131.5K

How much do customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager in Center Line, MI is $78,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Center Line, MI?

The most popular types of Customer Success jobs in Center Line, MI are:

What job categories do people searching Customer Success Manager jobs in Center Line, MI look for?

The top searched job categories for Customer Success Manager jobs in Center Line, MI are:

What cities near Center Line, MI are hiring for Customer Success Manager jobs?

Cities near Center Line, MI with the most Customer Success Manager job openings:

Customer Success Manager jobs near you

Client Success Lead

TechCollect

Rochester, MI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves.

Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation.

Responsibilities

As the Client Success Lead at TechCollect.ai, you will guide customers through the “Hello to Hero” journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest (“hello”) into real operational impact (“hero”), creating long-term customer success and strong partner relationships in the process.

Responsibilities:

  • Customer Engagement:Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
  • Onboarding:Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
  • Customer Support:Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Adoption Retention:Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
  • Cross-functional Collaboration:Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
  • Problem-solving:Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.
Requirements
  • 5+ years of experience in a SaaS client success or similar role.
  • Proven track record of converting trials to paying customers and driving customer retention.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  • Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
  • Problem-solving skills with a proactive approach to overcoming challenges.
  • Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
  • A self-starter attitude and the ability to thrive in a fast-paced startup environment.
Benefits
Paid Time Off (PTO)###Hands on Training###Career Growth Opportunities###Retirement Plan###Health Insurance###