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Customer Success Manager Remote Jobs in Springfield, PA

Truveris

Customer Success Manager

Wilmington, DE · Remote

$80K - $100K/yr

We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. In this role, you are expected to ...

IncentFit

Customer Success Supervisor

Philadelphia, PA · Remote

$80K - $95K/yr

As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients ... Flexibility: 40% remote work (work from home) after training, plus flexible hours. * Perks: $1,000 ...

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ... Experience managing large, complex accounts, ideally including public sector clients and ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

This role is fully remote, with travel required for key client engagements. Key Responsibilities ... Experience managing large, complex accounts, ideally including public sector clients and ...

Respage

Paid Media Account Manager

Philadelphia, PA · Remote

Paid Media Account Manager Remote Greater Philadelphia Area Respage Client-facing. Hands-on. All in ... Our Customer Success Associates handle the campaign build itself. You'll partner with them on the ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Springfield, PA

Customer Success Manager Remote information

See Springfield, PA salary details

$30.7K

$78.4K

$132.1K

How much do customer success manager remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success manager remote in Springfield, PA is $78,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $93,400.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Springfield, PA look for?

The top searched job categories for Customer Success Manager Remote jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Customer Success Manager Remote jobs?

Cities near Springfield, PA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Springfield, PA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $78,359 per year, or $37.7 per hour.

Customer Success Manager

Aria Systems

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Job Description
Title: Customer Success Manager
Department: Customer Success
Location: US Remote
About Aria Systems
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.
Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria's customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria's excellence, building relationships with the most important part of the team, the customer.
Position Summary
Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.
The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies.
This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria
Key Responsibilities
Customer Success & Value Delivery
  • Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
  • Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value
  • Plan and deliver impactful business reviews, value reviews, and success planning sessions
  • Translate customer goals into actionable success plans and platform adoption strategies

Revenue Ownership & Growth
  • Own a defined book of business with responsibility for both retention and expansion revenue
  • Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
  • Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
  • Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
  • Forecast revenue accurately and manage deal progression using CRM and internal tools
  • Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption

Relationship Management & Advocacy
  • Build and maintain strong, multi-threaded relationships across customer organizations
  • Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
  • Serve as a trusted advisor to customer leadership
  • Nurture customer advocacy through references, case studies, and participation in customer programs

Product Feedback & Internal Collaboration
  • Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
  • Identify and elevate feature requests that improve platform usability, scalability, and global readiness
  • Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
  • Advocate for customers internally while balancing platform strategy and scalability

Operational Excellence
  • Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
  • Maintain accurate account documentation, success plans, and opportunity tracking in CRM
  • Participate in customer events and travel to customer sites 1-2 times per year as needed

Requirements
  • 3-5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
  • Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
  • Experience carrying and consistently achieving a quota
  • Proven ability to identify, develop, and close expansion opportunities within existing accounts
  • Strong communication, presentation, and relationship-building skills
  • Comfort leading strategic conversations via web conferencing and in-person meetings
  • Experience with CRM and Customer Success tools
  • Ability to manage priorities independently in a fast-paced environment
  • Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment
Apply for this position directly on our website at https://www.ariasystems.com/company/careers.
Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.
Please, no phone calls. Principals only; recruiters please do not respond to this ad.

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