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Customer Success Manager Remote Jobs in Maynard, MA

VideaHealth

Clinical Success Manager

Boston, MA · On-site +1

$100K - $120K/yr

We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our ...

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

We're a remote first company and this person should be comfortable in a hybrid setup where they are ... Proven experience in an account management or customer success function within a healthcare ...

Camesi Agency

Sales Manager Remote

Boston, MA · Remote

$80K - $120K/yr

Establish and enforce sales processes, performance standards, and CRM best practices to ensure ... success. The Camesi Agency values professional development and promotes from within as team members ...

Workiva

Spring 2027 Intern - Customer Success

Lowell, MA · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Nashua, NH · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Revvity

Sr. Tax Manager (REMOTE)

Waltham, MA · On-site +1

$134K - $167K/yr

Job Title Sr. Tax Manager (REMOTE) Location(s) Australia Remote, US Remote - CT, US Remote - DC, US ... Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're ...

Revvity

Sr. Tax Manager (REMOTE)

Waltham, MA · Remote

$134K - $167K/yr

Job Title Sr. Tax Manager (REMOTE) Location(s) Australia Remote, US Remote - CT, US Remote - DC, US ... Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're ...

YO AI Labs

Product Manager - Remote

Boston, MA · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are ... Evaluate whether product recommendations appropriately balance customer needs, business objectives ...

YO AI Labs

Product Manager - Remote

Boston, MA · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are ... Evaluate whether product recommendations appropriately balance customer needs, business objectives ...

Doxel

Onboarding Analyst, Customer Success

Boston, MA · Remote

$80K - $95K/yr

Familiarity with project coordination, CRM, or customer success tooling * Experience with Planhat or other similar CSPs Benefits & Company Culture * Competitive Base Salary + Equity Package * Remote ...

Priority1

Territory Manager-Remote

Norwood, MA · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Talon.One

Strategic Account Manager, AMER

Boston, MA · On-site +1

$220K - $260K/yr

This is a remote role; however, you must be located within commuting distance of one of our US hubs ... Customer Success, Support, Product, Partnerships) to align on account strategy and execution.

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Customer Success Manager Remote information

See Maynard, MA salary details

$34.4K

$87.8K

$148K

How much do customer success manager remote jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer success manager remote in Maynard, MA is $87,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Maynard, MA as of August 2026, with employment types broken down into 73% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $87,811 per year, or $42.2 per hour.

Clinical Success Manager

Boston, MA • On-site, Remote

VideaHealth
Software Development • 11 - 50 employees
Learn more about VideaHealthexternal

$100K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

About Us:
Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.
About the Role:
We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.
Key Responsibilities
Client Relationship & Satisfaction
  • Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
  • Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
  • Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
  • Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
Product Adoption & Clinical Success
  • Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
  • Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
  • Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
  • Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
Education & Enablement
  • Design and deliver clinical training programs for dental teams, executives, and front-line staff
  • Develop scalable educational assets - including guides, webinars, playbooks, and case studies - to build confidence in AI-assisted workflows
  • Represent the company as a clinical thought leader at client meetings, workshops, and industry events
Cross-Functional Collaboration & Advocacy
  • Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
  • Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
  • Serve as the internal voice of the client to continuously improve implementation, and product experience
Requirements
  • Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
  • 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles - ideally in health tech, SaaS, or AI
  • Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
  • Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
  • Highly organized, with the ability to partner across multiple accounts and teams
  • Passion for innovation in dental care and for transforming patient outcomes through technology
  • Tenacity and creative problem solving skills
What It Is Like to Work Here
We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer
  • Competitive compensation and meaningful equity
  • Unlimited PTO
  • 100% company-paid dental and vision coverage
  • Generous medical contributions
  • The opportunity to work on AI that is actually used every day
  • A team of thoughtful, driven people who genuinely care
Do Not Meet Every Requirement
Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
The base salary range for this role is $100,000-$120,000. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.
Equal Opportunity
Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.
If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.
E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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