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Customer Success Manager Remote Jobs in Fairfield, CT

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Client Success Manager (Remote, NY Tri-State Area)

Greenwich, CT · Remote

$150K - $190K/yr

The goal of the Client Success Manager is to ensure the team: -is supported, coached and developed ... Assess Customer Needs and ensure team knows how to assess customer needs.* Design training ...

Workiva

Spring 2027 Intern - Customer Success

Hamden, CT · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

HMG Careers

Sales Manager Remote

Stamford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Bridgeport, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

... data management foundation. At Cedar Gate, you'll be part of a collaborative, innovative ... Job Location United States - Remote Work Arrangement U.S. residents only; work must be performed ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

... data management foundation. At Cedar Gate, you'll be part of a collaborative, innovative ... Job Location United States - Remote Work Arrangement U.S. residents only; work must be performed ...

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Customer Success Manager Remote information

See Fairfield, CT salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager remote in Fairfield, CT is $84,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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The top searched job categories for Customer Success Manager Remote jobs in Fairfield, CT are:

What cities near Fairfield, CT are hiring for Customer Success Manager Remote jobs?

Cities near Fairfield, CT with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Fairfield, CT as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $84,695 per year, or $40.7 per hour.

Customer Success Manager III (RapidScale) (Remote)

Spectrum Business

Stamford, CT • On-site, Remote

Full-time

Posted 3 days ago

New

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence—backed by the strength of the Cox family of companies.

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth. The Customer Success Manager III is responsible for managing a portfolio of customers and helping them achieve successful adoption of RapidScale solutions while delivering an exceptional customer experience. This role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success. The ideal candidate is customer-focused, highly organized, and collaborative, with the ability to manage multiple priorities while building trusted relationships with both customers and internal stakeholders.


KEY RESPONSIBILITIES

Customer Success & Value Realization

  • Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
  • Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
  • Monitor customer adoption, utilization, and overall health to proactively identify opportunities and potential risks.
  • Partner with customers to help maximize the value of RapidScale solutions throughout their lifecycle.
  • Escalate customer concerns appropriately while coordinating internal resources to drive timely resolution.

Customer Lifecycle Management

  • Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness activities.
  • Conduct regular customer touchpoints and business reviews to ensure continued alignment with customer goals.
  • Maintain accurate customer account documentation, engagement plans, and success metrics.
  • Identify potential risks to customer satisfaction and retention while developing appropriate mitigation plans.

Cross-Functional Collaboration

  • Partner closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless customer experience.
  • Coordinate internal resources to ensure customer needs are addressed efficiently.
  • Facilitate communication between customers and internal teams throughout the customer lifecycle.
  • Escalate customer issues and risks as appropriate while helping drive resolution.

Retention & Growth Support

  • Support renewal activities by demonstrating customer value and business outcomes.
  • Identify opportunities for additional solutions or services and communicate them to the appropriate Sales partners.
  • Contribute to customer retention efforts through proactive engagement and relationship management.

Customer Experience

  • Build trusted relationships through consistent communication and responsiveness.
  • Conduct Quarterly Business Reviews (QBRs) or other customer meetings appropriate to the customer's engagement model.
  • Ensure customers understand available resources, services, and best practices to maximize success.
  • Promote a positive customer experience through proactive engagement and follow-through.

Process Improvement

  • Follow established Customer Success methodologies, playbooks, and operational processes.
  • Provide feedback to leadership on opportunities to improve customer experience, tools, and operational processes.
  • Participate in team initiatives, training, and continuous improvement efforts.

QUALIFICATIONS

Minimum

  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and up to 2 year of experience; or 8 years' experience in a related field.

Core Experience

  • Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
  • Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
  • Strong communication, relationship management, and problem-solving skills.
  • Ability to collaborate effectively across cross-functional teams in a matrixed organization.
  • Strong organizational skills with the ability to manage multiple customers and priorities simultaneously.
  • Experience using CRM and Customer Success platforms to manage customer engagement activities.

Preferred Qualifications

  • Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
  • Familiarity with Customer Success metrics such as customer health, adoption, retention, and renewal readiness.
  • Experience facilitating customer business reviews and presenting customer performance metrics.
  • Working knowledge of cloud technologies including AWS, Azure, Google Cloud, VMware, or related technologies.
  • Experience identifying customer growth opportunities and partnering with Sales to support expansion.

9F1906 2026-81617 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

QUALIFICATIONS

Minimum

  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and up to 2 year of experience; or 8 years' experience in a related field.

Core Experience

  • Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
  • Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
  • Strong communication, relationship management, and problem-solving skills.
  • Ability to collaborate effectively across cross-functional teams in a matrixed organization.
  • Strong organizational skills with the ability to manage multiple customers and priorities simultaneously.
  • Experience using CRM and Customer Success platforms to manage customer engagement activities.

Preferred Qualifications

  • Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
  • Familiarity with Customer Success metrics such as customer health, adoption, retention, and renewal readiness.
  • Experience facilitating customer business reviews and presenting customer performance metrics.
  • Working knowledge of cloud technologies including AWS, Azure, Google Cloud, VMware, or related technologies.
  • Experience identifying customer growth opportunities and partnering with Sales to support expansion.
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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