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Customer Success Manager Remote Jobs in El Segundo, CA

M&Y Personal Injury Lawyers

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Client Success Manager

Los Angeles, CA · Remote

$20 - $35/hr (+ commission)

This is not a traditional customer service position. We are looking for a high-performing ... success, reputation management, hospitality, healthcare, legal services, or a related field.

Third

Director of Client Success

Los Angeles, CA · On-site +1

$180/hr

Familiarity with tools such as Google Analytics, Looker, Airtable, CRM platforms, and customer ... Location United States / Remote Los Angeles, CA, New York, NY, Minneapolis, MN preferred ...

YO AI Labs

Product Manager - Remote

Los Angeles, CA · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are ... Evaluate whether product recommendations appropriately balance customer needs, business objectives ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in El Segundo, CA

Customer Success Manager Remote information

See El Segundo, CA salary details

$34.6K

$88.5K

$149.1K

How much do customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote in El Segundo, CA is $88,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $105,400.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near El Segundo, CA are hiring for Customer Success Manager Remote jobs?

Cities near El Segundo, CA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in El Segundo, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $88,476 per year, or $42.5 per hour.

Starlink Customer Success Manager (Land Mobile)

SpaceX

Hawthorne, CA • Remote

Full-time

Posted 9 days ago

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

STARLINK CUSTOMER SUCCESS MANAGER (LAND MOBILE)

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Land Mobile accounts across agriculture, rail, trucking, OEM, heavy machinery, and other in-motion or remote vehicle networks. You take assigned accounts from contract signature through hardware, activation, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility. 

RESPONSIBILITIES: 

  • Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact 
  • Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip 
  • Keep internal systems current so account status, risk, and opportunity are visible in one place 
  • Monitor account health-including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship-to prevent delayed cash or churn 
  • Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery 
  • Build account plans that define current state, a healthy account, and the next dollar of revenue 
  • Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field 
  • Facilitate leadership business reviews that connect Starlink performance to customer results 
  • Forecast retention and revenue for the book so leadership can plan against a real number 
  • Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts 
  • Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements 
  • Document processes that support expansion and scaling of the Land Mobile book 

BASIC QUALIFICATIONS: 

  • Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role 
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery 
  • 5+ years supporting customers on a technical product or service 

PREFERRED SKILLS AND EXPERIENCE: 

  • Experience supporting customers with in-motion, fleet, field, or similarly operationally complex deployments 
  • Experience with agriculture, rail, trucking, OEM, heavy machinery, or other land-mobile / vehicle connectivity programs 
  • A track record of growing revenue inside existing accounts, such as expansion, additional vehicles or sites, or new ways the customer uses the product 
  • Experience running several complex workstreams at the same time and delivering them on tight timelines 
  • Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance 
  • Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers 

ADDITIONAL REQUIREMENTS: 

  • Willing to work early mornings, evenings, and weekends as needed for customer milestones and global time zones 
  • Willing to travel to customer sites, depots, yards, and field locations as needed 

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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