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Customer Success Manager Remote Jobs in Chester, VA

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

Priority1

Territory Manager-Remote

Richmond, VA · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Directive

B2B Marketing Manager(Remote US)

Richmond, VA · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

3E

Director, Customer Implementations

Richmond, VA · Remote

$150K - $165K/yr

This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

Collaborate with a dynamic team of developers, product experts, and customer success managers to ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Tyndale

National Account Executive

Richmond, VA · Remote

$160K - $165K/yr

This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ... Proven success managing, retaining, and growing large strategic or enterprise-level customer ...

Tyndale

National Account Executive

Richmond, VA · Remote

$160K - $165K/yr

This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ... Proven success managing, retaining, and growing large strategic or enterprise-level customer ...

Tyndale

National Account Executive

Richmond, VA · Remote

$160K - $165K/yr

This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ... Proven success managing, retaining, and growing large strategic or enterprise-level customer ...

Tyndale

National Account Executive

Richmond, VA · Remote

This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ... Proven success managing, retaining, and growing large strategic or enterprise-level customer ...

Camesi Agency

Remote Sales Manager

Richmond, VA · Remote

$80K - $120K/yr

Manage sales activities and maintain accurate client records in the CRM. * Track performance ... success. * The Camesi Agency values professional development and promotes from within as team ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Chester, VA

Customer Success Manager Remote information

See Chester, VA salary details

$29.9K

$76.4K

$128.8K

How much do customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote in Chester, VA is $76,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Chester, VA look for?

The top searched job categories for Customer Success Manager Remote jobs in Chester, VA are:

What cities near Chester, VA are hiring for Customer Success Manager Remote jobs?

Cities near Chester, VA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Chester, VA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $76,437 per year, or $36.7 per hour.

Customer Success Manager

EverDriven

Richmond, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. 

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. 

Position Summary: 
 
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven's products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $88,000 - $105,000 based on experience + bonus potential 

Location: This is a remote role, but candidate must reside within Florida or Virginia markets

How You Will Make an Impact:
•    Implements strategies and processes that deliver consistent customer satisfaction and retention
•    Owns account relationships, strategy, pricing – including managing contract renewals and RFPs. 
•    Proactively engages and builds relationships with decisions makers and all levels of school district personnel
•    Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
•    Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue 
•    Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs 
•    Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 
•    Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges 
•    Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:
•    Bachelor's degree and/or equivalent relevant years of experience 
•    Minimum of 5 years' experience in a business development or customer success role 
•    Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients 
•    Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions 
•    Ability to manage multiple priorities and projects simultaneously in a fast-paced environment 
•    Proactive and self-motivated with a passion for customer success and a track record of achieving goals 
•    Valid US driver's license in good standing, required
•    Position will be remote/WFH and requires up to 33% travel

Benefits:
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

#LI-Remote

Equal Opportunity Employer 

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. 

Visit our website and learn more about us at www.EverDriven.com