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Customer Success Manager Remote Part Time Jobs in Massachusetts

Revvity

Sr. Tax Manager (REMOTE)

Boston, MA · On-site +1

$134K - $167K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your ...

Revvity

Sr. Tax Manager (REMOTE)

Waltham, MA · On-site +1

$134K - $167K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

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All JobsCustomer Success JobsCustomer Success Manager Remote Part Time JobsCustomer Success Manager Remote Part Time Jobs in Massachusetts

Customer Success Manager Remote Part Time information

What is the difference between Customer Success Manager Remote Part Time vs Customer Support Specialist Remote Part Time?

AspectCustomer Success Manager Remote Part TimeCustomer Support Specialist Remote Part Time
Primary RoleBuilds long-term relationships, ensures customer retention, and drives product adoptionProvides technical assistance, resolves customer issues, and answers product-related questions
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, customer service skills
Work EnvironmentCollaborates with sales, marketing, and product teams remotelyHandles customer inquiries independently or with team support remotely
Common Industry UsageUsed in SaaS, tech, and subscription servicesCommon in tech, e-commerce, and service industries

While both roles are remote and part-time, Customer Success Managers focus on building relationships and ensuring customer satisfaction long-term, whereas Customer Support Specialists primarily handle immediate technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

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For Customer Success Manager Remote Part Time jobs in Massachusetts, the most frequently searched job titles are:

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Cities in Massachusetts with the most Customer Success Manager Remote Part Time job openings:

Customer Success Manager Remote Part Time jobs near you

Clinical Operations Success Manager

Torq Interface

Boston, MA • Remote

Full-time, Part-time

Medical, Retirement

Posted 11 days ago

Job description

Clinical Operations Success Manager

Location: Remote
Job Type: Full-time (~40 hours per week)
Schedule: Weekdays, flexible hours

About Torq Interface

Torq Interface is a rapidly growing healthcare technology company dedicated to empowering hospitals and surgery centers with surgical instrument tray management solutions. As we scale and expand our product offerings, we're looking for customer-focused professionals to join our team and help ensure our clients achieve success with our platform.

Position Overview

Torq Interface is seeking a Clinical Operations Success Manager to onboard and support hospital teams and ambulatory surgery centers using our platform. Our primary products you will support include Vendor Communication, Bill Only, and Loaner Management.

This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows.

You will help customers implement and onboard the suite of Torq products, provide ongoing support post go-live, upsell new products, general customer support, and be the voice of the customer to internal stakeholders.

What You'll Do

  • Serve as a primary advocate and customer success manager for your specific hospitals and ambulatory surgery centers

  • Manage new product implementations at your customers to ensure they are completed in a thorough and timely manner

  • Provide customers with information and use cases on new Torq products and how it can benefit their surgical operations

  • Support surgical case workflows within the Torq platform

  • Provide backup support to customer support tickets and phone calls

  • Provide remote training and support to new and existing customers

  • Help identify and create customer support documentation, identify opportunities to improve internal processes

  • Share customer feedback with internal operations, product, and engineering teams

What We're Looking For

  • Strong written and verbal communication skills

  • Excellent attention to detail

  • Customer-first mindset and professional communication style

  • Comfortable learning new software tools and workflows

  • Ability to manage multiple priorities independently

  • Strong problem-solving skills

  • Experience in a healthcare, surgical, customer support, or operations environment

Preferred Qualifications

  • Certified Surgical Technologist (CST) certification strongly preferred

  • Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role

  • Familiarity with surgical cases, surgical vendor reps, implants, instruments, or trays

  • Experience with hospital purchasing, billing, purchase orders, or vendor management

  • Experience with Zendesk, HubSpot, Google Sheets, or similar tools

Why Join Torq Interface?

  • Use your surgical experience in a role outside the OR

  • Help hospitals improve surgical workflows and vendor coordination

  • Work remotely with a flexible part-time or full-time schedule

  • Join a growing healthcare technology startup

  • Contribute directly to product improvements using real-world clinical insight

  • 401(k), healthcare plans, and other benefits available for full-time employees


To Apply: Please submit your resume and a brief cover letter explaining your interest in healthcare technology and customer support.